Help!

[inky]

Hi.
I'm new to this forum, so hello to you all.
It's a bit rubbish that my first post is complaint/cry for help but...
Ten days ago I bought "I'm a Big Sister" from the Underworldlive shop as a Wav file (I bought the mp3 bundle when it first appeared) and I have been unable to download it. My first download attempt was a corrupted file (which was actually bigger than it supposed to be...) Subsequent attempts have all stopped before completing; I guess they think i've already downloaded it, so am just being greedy/naughty by trying to do it again...
Anyway, shit happens, as they say. But what is really pissing me off is that i've had no response from anyone i've tried to contact (support@digitalanimal.com; support@emusu.com; support@underworldlive.com; sales@underworldlive.com) I even sent a PM to aNt as it seemed he might have some influence, but still no reply...
Have anyone else had a similar problem? Has anyone ever got a response from anyone? Is there anything else I can do? Have i just been ripped off?
Any help some kind person could give me would be really appreciated.
Thanks