Liveherenow CD's Issues.. check here.

pafufta816 · #1 05-16-2008, 01:22 AM

Quote:

Originally Posted by Troy McClure

If you aren't getting anywhere with LiveHereNow, I recommend that you get your credit card company / bank involved with resolving the transaction.

you would have to claim it as a fraudulent transaction for them to care, if it's a problem with the company then your bank will probably tell you to attempt to resolve it with the company you made the purchase with.

but if you want to claim it as a fraudulent charge, i'd recommend it. spending reasonable amounts of money on products never recieved is bad business no matter the circumstances, it just depends on what you think is a reasonable time to wait.

anyway, from the testimonials i'm opting to not purchase any LHN cd's, the customer service sounds shite and slow as molasses, and the product can just as easily be downloaded without any hassle. so really who can aruge with that? i'd love to support the band, but not if it means i have to be screwed around by unprepared business ventures. sorry!

TheBang · #2 05-16-2008, 04:09 AM

Quote:

Originally Posted by pafufta816

you would have to claim it as a fraudulent transaction for them to care, if it's a problem with the company then your bank will probably tell you to attempt to resolve it with the company you made the purchase with.

Yes, when disputing charges, you should always try to work it out with the merchant first. If, however, you are unable to resolve the problem, you can then dispute it with your credit card company for a number of reasons, one of which is non-delivery of merchandise. (You can also dispute for merchandise significantly not as described, and other stuff).

You don't need to report it as fraudulent. Just tell your credit card company that you received no merchandise, tried to contact the company, and received no response. They will open a dispute and initiate a chargeback. The merchant will have a set amount of time to respond to the chargeback. If they cannot prove that they have delivered the merchandise or if they don't respond, you will get your money back.