Barking Pre-Order (Problems)

[khouri]

Any and all complaints are 100% valid. As someone who works in digital content for a living, I can tell you this is a disgraceful episode. I suspect the band or someone they're friends with are trying to build this shop themselves because sorting out a PayPal-based ordering system is so easy, any amateur web developer can do it after reading the basic FAQ.

I say the following as as devoted and supportive an Underworld fan as anybody can be: Gentlemen, you are on the cusp of a well earned mainstream blitz, but your main portal to the world, your website, is astonishingly unhelpful. How many new "Scribble" listeners visited Underworldlive.com today to buy the album and were turned away? How many will forget about this whole thing when the album finally leaks in September and not even bother to download it on Pirate Bay? You NEED to fix it.

[TheBang]

Originally Posted by khouri

I suspect the band or someone they're friends with are trying to build this shop themselves

I don't disagree with the rest of what you've said, but this is wrong. It's already been well established that Digital Animal is responsible for the new website. IMO, it has not been money well-spent so far.

[testudo]

Originally Posted by TheBang

I don't disagree with the rest of what you've said, but this is wrong. It's already been well established that Digital Animal is responsible for the new website. IMO, it has not been money well-spent so far.

UW, please fire Digital Animal... as well as any Analogue Animal who might be in charge of hiring Digital Animal.

[Spooky Shoes]

Originally Posted by khouri

Any and all complaints are 100% valid.

I am not saying otherwise, but slinging shit at staff of these forums is misplaced.

Complaints should be sent to this address...

If you experience any problem checking out please email support@digitalanimal.com.

[King of Snake]

I'm definitely questioning the competence of Digital Animal if they're responsible for this.
It seems that ALL that is needed is for them to change a preference setting regarding the accepted currency in their paypal account. A 2 minute job. I wonder how many days this is going to take to fix this time?