Barking Pre-Order (Problems) [Archive]

dubman

07-19-2010, 09:19 AM

WHAT

THESE ARE GOOD DOLLARS.

edit:
The Shop is currently closed
But fear not friends
It will be back soon enough

We’re in the process of switching payment gateway over to PayPal in response to all your great feedback
and
Adding Exclusive "Barking" album pre-orders and bundles to the Music store
and
To the Clothing and Accessory store, some of these all new T-Shirts we’ve been talking about

Furious testing and retesting of the back-end systems is going on over the weekend
We hope very much to be online and live on Tuesday 20th July

BrotherLovesDub

07-19-2010, 09:28 AM

I emailed them too. So desperate to give them my money.

stimpee

07-19-2010, 12:27 PM

We hope very much to be online and live on Tuesday 20th JulyAs far as i know, today is the 19th. Patience.

BrotherLovesDub

07-19-2010, 12:29 PM

I was able to add the items to my cart and go through the check out process. I'm being patient, i just want it now.

TheBang

07-19-2010, 01:58 PM

I'm being patient, i just want it now.
:confused:

stimpee

07-19-2010, 02:15 PM

I'm being patient, i just want it now.LOL. did you read this back before posting?

BrotherLovesDub

07-19-2010, 02:36 PM

Yes. I do have a sense of humor, ya know.

ultradave

07-20-2010, 12:18 AM

hmmm... just pre-ordered the Super Deluxe Box from Amazon US yesterday - should this thing go live w/out a glitch - I just may have to cancel my Amazon order in favour of the Underworld Shop! :cool:

Spooky Shoes

07-20-2010, 01:48 AM

F5, F5.. Tick, Tick, Tick... F5, F5.. Tick, Tick, Tick.

gaborez

07-20-2010, 03:11 AM

I seem to've got in the shop accidentally and ordered the vinyl and the box set. Went through paypal and returned to uwlive where it said "there's been a problem"...

Paypal has taken the cash tho! :rolleyes:

Me thinks i may have to drop them a line... wish me luck :)

I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...

yobbit

07-20-2010, 03:45 AM

It is definitely Tuesday right now isnt it? I forced myself to watch the last Samurai to then try for half an hour last night - but no hint of an open shop for me. Impressed you managed to force your way in. hey ho.

Caprice

07-20-2010, 05:30 AM

I woke up at 7AM to pre-order this thing only to find the shop closed. Have it up before noon please! That's when I go to work and I can't use the internet t'ill 9PM, when they'll be sold out

TheBang

07-20-2010, 05:34 AM

You people are too funny.

testudo

07-20-2010, 05:39 AM

You people are too funny.

So i guess you aren't worried since you are getting yours for free?;)

TheBang

07-20-2010, 05:40 AM

I wish.

Or was that an offer to pay for mine? Sweet!

//\/\/

07-20-2010, 06:42 AM

I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...
I should've been more patient...

me too. if uwlive.com had actually listed the superduperdelux version at the same time as the forum bundle, i wouldn't've gone for the latter so quickly. does anybody talk to eachother there?!

ThingInABook

07-20-2010, 06:52 AM

it's almost 9am here (i believe it's 14pm over there)

damn!

King of Snake

07-20-2010, 07:00 AM

I do have a sense of humor, ya know.

lies!

yobbit

07-20-2010, 07:04 AM

it is indeed 14:00. Yet still its "coming soon" - its gonna be a long Tuesday. Hopefully not a black Tuesday.

ThingInABook

07-20-2010, 07:09 AM

testudo

07-20-2010, 07:18 AM

:.(....................

Spooky Shoes

07-20-2010, 07:38 AM

F5...

pw32

07-20-2010, 08:26 AM

Did any notice what price the super deluxe version was when you were briefly able to try and order through the site? I take it the same price that HMV and Amazon have listed?

stimpee

07-20-2010, 08:29 AM

Did any notice what price the super deluxe version was when you were briefly able to try and order through the site? I take it the same price that HMV and Amazon have listed?it was €40.01 for me. Not sure what the GBP was.

gaborez

07-20-2010, 08:52 AM

Did any notice what price the super deluxe version was when you were briefly able to try and order through the site? I take it the same price that HMV and Amazon have listed?

Underworldlive prices:

Standard CD (inc shopper) £10.00
Deluxe CD+DVD (inc shopper) £12.50
Double vinyl gatefold (inc shopper) £20.00
Superdooper box set (inc signed art print) £35.00Shipping is extra!

:)

ThingInABook

07-20-2010, 08:58 AM

well, i was expecting to pay extra for the shipping... the grand total in hmv was around 40quid...

EDIT:

did i read... signed print???

testudo

07-20-2010, 09:00 AM

it is still not up right???

Caprice

07-20-2010, 09:02 AM

Ah!! It's 11AM eastern time and it's still not up. Normally I wouldn't care about something like this (I still don't own Further) but it's fucking Underworld we're talking here!

//\/\/

07-20-2010, 09:22 AM

and now the artwork book seems to have disappeared from the shop listing?

khouri

07-20-2010, 09:28 AM

It's not even 8:30AM here in Hollywood so all I have the strength t say is ARGH!

ThingInABook

07-20-2010, 10:19 AM

go back to bed andy!!!

(and the shop is still closed... D: )

big screen satellite

07-20-2010, 10:44 AM

testudo

07-20-2010, 10:46 AM

pw32

07-20-2010, 10:58 AM

Superdooper box set (inc signed art print) £35.00

Can't argue with that. Cheers.

testudo

07-20-2010, 11:03 AM

Can't argue with that. Cheers.

If we can ever order it!?!??!

pw32

07-20-2010, 11:05 AM

All in good time I'm sure

yobbit

07-20-2010, 12:37 PM

I seem to've got in the shop accidentally and ordered the vinyl and the box set. Went through paypal and returned to uwlive where it said "there's been a problem"...

Paypal has taken the cash tho! :rolleyes:

Me thinks i may have to drop them a line... wish me luck :)

I should've been more patient...

Im such a dumb lemming. Can only presume that what i just did was exactly what you did. Paypal receipts, the lot - but "purchase code is not recogised" message from uwlive.com. oh bugger. Patience isnt my middle name - its fuckwit instead.

Spooky Shoes

07-20-2010, 12:53 PM

We hope very much to be online and live on Tuesday 20th July

we hope - doesn't say WILL

come on people... its only pre order - you'll get yer goodies... not like there's thousands of us here.... there's enough limited edition prints to go round, as long as i get number one ;)

Yeah, I noticed that, not a difficult message to change though.

If I get #1, I'll swap with you.. I would just prefer to give my money to UW directly, my testicles are hot and it's messing with my semi.

BrotherLovesDub

07-20-2010, 01:14 PM

If i can't order this soon, i'm just going to hand a random person 100 bucks.

testudo

07-20-2010, 01:50 PM

If i can't order this soon, i'm just going to hand a random person 100 bucks.

i'll take it

the-star-samurai

07-20-2010, 01:58 PM

PayPal sounds awesomeeee for me - and the price for the awesome limited edition package. Gotta get some more art commissions to raise more money though - this might be hard. (maybeyouguyscanhelpme?? *random plug*)

I'll try to be patient though.

purlieu

07-20-2010, 03:41 PM

Dirty0900

07-20-2010, 03:49 PM

For the record, are there a definite limited number of editions of this? Basically I want it for my birthday, but I don't think my parents will be up for paying for that just yet. But I don't want it to sell out as I want that second fucking disc.
I'm getting a bit antsy about it now.

Radiohead never had a cutting off point for their stuff, so I imagine they'll have plenty on mass, or will sell and make to order.

purlieu

07-20-2010, 03:56 PM

Fingers crossed.

khouri

07-20-2010, 04:38 PM

I'm starting to panic! I have to drive to San Diego tonight (~2 hours) and I'm afraid the pre-order will go live while I'm in transit and all you bastards will have bought all the special editions!

testudo

07-20-2010, 05:26 PM

i am upset that no one from the uw team has posted anything

BrotherLovesDub

07-20-2010, 05:39 PM

Yeah, if only there was a person who managed the forums and also had contact with Underworld to act as a liaison between the band and the fans. Wonder who that would be. Wonder how we could get some information like that. Hmm.

taoyoyo

07-20-2010, 06:34 PM

I'm hoping that they'll have the store closed until the end of the month... I have zero cash available to pre-order the big box of fun until then :D

Caprice

07-20-2010, 08:21 PM

It is 10:21PM eastern standard. I am home from work. I have worried about this all day. And the shop is still closed.

damn. it.

ultradave

07-20-2010, 08:46 PM

hmmm, still closed... doesn't seem like they'll be open today, unless they are planning on showcasing the goods at 11:59pm Hawaii (HST)... in which we still have about 8hrs to go... :D

unwound floors

07-20-2010, 09:21 PM

I'm hoping that they'll have the store closed until the end of the month... I have zero cash available to pre-order the big box of fun until then :D

I am similarly broke, but it'd be nice if everybody had access to the system! Oh, well. Patience is a virtue and all that...

ThingInABook

07-21-2010, 06:30 AM

so the store is still closed and... no updates or changes.

one word: ARGH

Spooky Shoes

07-21-2010, 06:37 AM

From Facebook, posted on the 17th...

Underworld (http://www.facebook.com/underworldlive) Barking - Format Details ... including Special Limited Edition Box Set
(Box containing book pack of 32-page artwork and 3 x discs) ... pre-order start next week!

So, should be sometime this week.

gaborez

07-21-2010, 08:05 AM

They just refunded me after my, er, premature purchase :)
i hadn't even emailed them to ask if my order went through...

i promise to wait til the shop is deffo open this time ;)

dubman

07-21-2010, 09:44 AM

whats this assumption that this is ultra rare and will sell out in seconds? i've been quite relaxed about all this since if this does sell out i have my amazon pre-order still, though theres no indication that this is like a box of extra tokyo gigs lying around to snatch up on ebay in under 20 minutes

BrotherLovesDub

07-21-2010, 10:03 AM

You've already pre-ordered a copy so you are relaxed. This is purely psychological. Once I order it I can relax. My urgency isn't due to an assumed scarcity in the Ltd. box.

taoyoyo

07-21-2010, 10:08 AM

I am similarly broke, but it'd be nice if everybody had access to the system!

... You're right of course, was meant more as light-hearted selfishness :)

ultradave

07-22-2010, 11:22 AM

potatobroth

07-22-2010, 11:29 AM

good lord. I just got the same error. :(
And there are no other options to pay except via Paypal.

Banstylin'

07-22-2010, 11:32 AM

No!!!! I was so excited and now I'm panicking!

yobbit

07-22-2010, 11:39 AM

I dared to leave the house and they openned them bloody doors. no help to you dollar guys but GBP went through. i can sleep.

testudo

07-22-2010, 11:40 AM

good lord. I just got the same error. :(
And there are no other options to pay except via Paypal.

same here... east coast USA

Banstylin'

07-22-2010, 11:47 AM

Sent an email about the issue and got this response:

We're undergoing some work on the site at the moment. I am sorry for the inconvenience. Please come to the site again in a couple of days as I cannot give an exact time of completion at the moment. I'm sorry for the inconvenience.
Kind regards,
Kat

A couple of day?! no!!!

testudo

07-22-2010, 11:49 AM

lectoid

07-22-2010, 11:49 AM

If they don't accept US dollars, why does the site have the option for US dollars. I would have guessed this is what they were working on but probably not.

drumr389

07-22-2010, 11:55 AM

UGH just had the same "does not accept this currency" error. I've been monitoring this for a the last week or so and now that the shop is finally up, I get denied at the checkout process. Beyond frustrating...

sbommer

07-22-2010, 11:55 AM

well. shops up. pre-order selected. paypal link clicked... and what's this?!!! :confused:

This recipient does not accept payments denominated in U.S. Dollars. Please contact the seller and ask him to update his payment receiving preferences to accept this currency.

That's it! I'm moving!!!

Same problem in Denmark - only here Paypal won't accept Euros.
And Euros are pre-selected in the shop and I can't find a place to change the currency.
I've just emailed support@digitalanimal.com (support@digitalanimal.com) so hopefully a solution is on the way (it better be...)

potatobroth

07-22-2010, 12:01 PM

isnt that just a Paypal setting? Not to mention there is no other way to pay besides Paypal.

pw32

07-22-2010, 12:03 PM

Thats mines ordered, wonder what the signed art print will be like.

pw32

07-22-2010, 12:07 PM

One thing that does seem a bit odd is that the WAV download costs more than the Standard CD, why would you pay more to not even get a physical product?

khouri

07-22-2010, 12:08 PM

I switched my country to the UK and it still denied me on account of the US dollars thing, before I could even login to PayPal. What bullshit.

testudo

07-22-2010, 12:09 PM

One thing that does seem a bit odd is that the WAV download costs more than the Standard CD, why would you pay more to not even get a physical product?

For one thing. you don't have to wait... you could start blasting it as soon as you DL it.

testudo

07-22-2010, 12:10 PM

I switched my country to the UK and it still denied me on account of the US dollars thing, before I could even login to PayPal. What bullshit.

there is something to this: how can we change our location? or is this automatically generated based on our location???

ThingInABook

07-22-2010, 12:10 PM

yey! just bought the boxset thingy. and managed to cancel my HMV order.

and it's paid, so it won't desfigure my finances.

pw32

07-22-2010, 12:13 PM

For one thing. you don't have to wait... you could start blasting it as soon as you DL it.

Fair point, but I imagine it wont take very long after the release date for the CD to turn up. I remember with Oblivion With Bells the CD arrived through my door before the actual release date.

testudo

07-22-2010, 12:16 PM

It will be sort of funny if this thread gets longer than this one:

http://www.darktrain.org/dirty/forums/showthread.php?t=10971 (http://www.darktrain.org/dirty/forums/showthread.php?t=10971)

Vancouver

07-22-2010, 12:34 PM

Anyone from Canada got an order through yet? I started but then stopped...for some reason the PayPal page that I was forwarded to after clicking the Checkout button in the UW Shop was not secured and I refuse to put my credit card info on an unsecure page. Hope that is just some glitch that gets remedied.

34958hq439-qjw9v5jq298v5j

07-22-2010, 12:36 PM

Definitely want the vinyl, but I'm a little sad that it doesn't give you automatic access to the MP3s...I can rip from vinyl to digital, why can't they spare me the work?

lectoid

07-22-2010, 01:02 PM

Is it safe to assume that because it's 8pm in england, that this issue isn't going to be resolved in the next 12 hours.

Dirty0900

07-22-2010, 01:05 PM

Bought, no problems.

testudo

07-22-2010, 01:15 PM

I am seriously going to lose my mind when the next UK dirt claims they purchased with no problems.;)

Bargo

07-22-2010, 01:15 PM

Getting the same problem here as the US folks, except that it won't take my precious Australian dollars. ;) Doh. Hope there's a fix soon..

ThingInABook

07-22-2010, 01:31 PM

TheBang

07-22-2010, 01:33 PM

FYI, for US dirts, there will be some exclusive bundles coming from Om Records. I hope to have some more details later today.

testudo

07-22-2010, 01:39 PM

FYI, for US dirts, there will be some exclusive bundles coming from Om Records. I hope to have some more details later today.

very curious, tell us SOON

Vancouver

07-22-2010, 01:40 PM

FYI, for US dirts, there will be some exclusive bundles coming from Om Records. I hope to have some more details later today.
Will this apply to Canadians?

Bargo

07-22-2010, 01:40 PM

check this out:

https://www.paypal.com/helpcenter/main.jsp;jsessionid=Q5PnLDRBSkLtYyNFT8gV0FsT2PxrmB vmhfdjNf5Qwkw6TzfBJn1b!-1588418?t=solutionTab&ft=homeTab&ps=&solutionId=10321&locale=en_US&_dyncharset=UTF-8&countrycode=US&cmd=_help&serverInstance=9012 (https://www.paypal.com/helpcenter/main.jsp;jsessionid=Q5PnLDRBSkLtYyNFT8gV0FsT2PxrmB vmhfdjNf5Qwkw6TzfBJn1b%21-1588418?t=solutionTab&ft=homeTab&ps=&solutionId=10321&locale=en_US&_dyncharset=UTF-8&countrycode=US&cmd=_help&serverInstance=9012)

pounds work.

Just tried that with a fresh cart and it still complains about paying in Aus dollars. The UWLive store seems hell-bent on telling paypal that that's what currency I'm trying to pay with, regardless of what my account's primary currency is. Unless I'm doing something silly (which is highly likely)

testudo

07-22-2010, 01:40 PM

check this out:

https://www.paypal.com/helpcenter/main.jsp;jsessionid=Q5PnLDRBSkLtYyNFT8gV0FsT2PxrmB vmhfdjNf5Qwkw6TzfBJn1b!-1588418?t=solutionTab&ft=homeTab&ps=&solutionId=10321&locale=en_US&_dyncharset=UTF-8&countrycode=US&cmd=_help&serverInstance=9012 (https://www.paypal.com/helpcenter/main.jsp;jsessionid=Q5PnLDRBSkLtYyNFT8gV0FsT2PxrmB vmhfdjNf5Qwkw6TzfBJn1b%21-1588418?t=solutionTab&ft=homeTab&ps=&solutionId=10321&locale=en_US&_dyncharset=UTF-8&countrycode=US&cmd=_help&serverInstance=9012)

pounds work.

Yes, but... it seems that the Underworldlive.com site has an automatic detection that knows what area of the world you are in. I changed my account to make pounds, but it still does not work. I also tried changing the location, and that does not work.

ThingInABook

07-22-2010, 01:49 PM

weird, because i'm in chile and my account is configured in pounds.

so, better wait until this issue has been worked out by team u/w

TheBang

07-22-2010, 01:59 PM

Will this apply to Canadians?
I don't believe so, but I'll ask.

ultradave

07-22-2010, 02:00 PM

Yes, but... it seems that the Underworldlive.com site has an automatic detection that knows what area of the world you are in.

This is true. The detection automatically defaults what area you are in with the known currency.

I was sure I could bypass this by doing 2 things. I set up a UK e-mail w/UK Post Code and set up a new account at the Underworldlive.com site. When I went to order - same deal - it showed US dollars - doh!

Okay, lunch break is over - back to work (palm to forehead).

DaddyAdv

07-22-2010, 02:00 PM

Similar here, shop detects I'm in Germany, sets to Euro, which PayPal doesn't accept.
Set to United Kindom, won't accept.

m.g.

07-22-2010, 02:42 PM

Mmm... same problem here (France), euros, PayPal doesn't accept this currency, etc...

:mad:

Cadevil

07-22-2010, 04:23 PM

My order went through just fine from California...

Vancouver

07-22-2010, 04:29 PM

I don't believe so, but I'll ask.
Blergh. But thanks for checking. :)

khouri

07-22-2010, 05:40 PM

Everything seems to be working now. PayPal transaction went through even when I said I was ordering from the US.

testudo

07-22-2010, 05:45 PM

Everything seems to be working now. PayPal transaction went through even when I said I was ordering from the US.

uh... does not work for me :confused:

lectoid

07-22-2010, 05:48 PM

North Carolina (not born here, so shut up) here and I just bought the supreme super deluxe mega edition. I think I'm gonna call in sick the day it's supposed to arrive.

Hoping those vinyl's will still be up in a few weeks, $100 US is a bit much to swallow for a dozen songs and their mixes at one time.

BrotherLovesDub

07-22-2010, 05:52 PM

How did you get it to work? Please explain your paypal setup and what steps you took to make it work. Did the form show you prices in USD?

testudo

07-22-2010, 05:55 PM

How did you get it to work? Please explain your paypal setup and what steps you took to make it work. Did the form show you prices in USD?

I keep trying different configurations and different browsers.. i can not get this to work :confused::mad:

khouri

07-22-2010, 05:59 PM

I wish I could tell you more but it just... worked? I went to the Shop link, checked out, it sent me to a PayPal page with a big "UNDERWORLD" logo up top. On that page was a PayPal login prompt and I used it. It showed me the details of the purchase and the conversion to US dollars (66.68) and I hit "Pay Now" and it was done. I have the most basic PayPal available, setup in whatever the default way is. I didn't do anything differently than the first time I tried, it simply just worked this time.

BrotherLovesDub

07-22-2010, 06:02 PM

What browser?

khouri

07-22-2010, 06:05 PM

Safari 5.0.

In other news, I tried to access my pre-order on Amazon.co.uk and found it has vanished from my order history. I can't seem to call it up anywhere despite my email confirmation.

BrotherLovesDub

07-22-2010, 06:09 PM

fuckle sticks. can't get it to work in Safari or Firefox. I get Smith Hyde Productions as the PayPal header and the same 'your currency is no good here asshole' message.

testudo

07-22-2010, 06:10 PM

fuckle sticks. can't get it to work in Safari or Firefox. I get Smith Hyde Productions as the PayPal header and the same 'your currency is no good here asshole' message.

i've switched by currency 3 times now.. i think i am done for the day

lectoid

07-22-2010, 06:59 PM

It's weird. I visited the site on my phone and it had the dollars in US, and I tried to check out and got the same error about them not taking my currency. I got on my laptop and the currency showed up on GBP. It picked USA and checked out (I logged in both times). Off I went to paypal where it told me the exchange rate and let me purchase it.

I don't know how to make the website show up in GBP, but like I said, I was logged in both times.

Try clearing out your cookies, temp internet files and all that.

EDIT: I think the key is making sure underworld's site shows the prices in pounds instead of whatever your dumb non USA currency is, :)

buzzelvis

07-22-2010, 07:42 PM

nothing I do seems to work..... hopefully waiting will.

Any idea what limited means? Are we going to miss our chance?

BrotherLovesDub

07-22-2010, 08:21 PM

EDIT: I think the key is making sure underworld's site shows the prices in pounds instead of whatever your dumb non USA currency is, :)

Ok, how do you change the currency display on the underworldlive site? I can't find it and it's defaulting to USD. I've cleared cache, cookies, reset safari, tried firefox and chrome. No dice.

lectoid

07-22-2010, 08:38 PM

Ok, how do you change the currency display on the underworldlive site? I can't find it and it's defaulting to USD. I've cleared cache, cookies, reset safari, tried firefox and chrome. No dice.

I wish I could tell you. My Droid X's browser still shows the currency in US dollars, but my firefox on my macbook and my windows computer show it in GBP. All this is is on the same wifi network too.

I'm looking too again, see if I can figure out the difference. Got to help the fellow dirts.

Banstylin'

07-22-2010, 09:01 PM

Ok, I think I've come up with a solution for the US dirts...

a friend suggested I try a Proxy server which makes it so that sites 'see' that your on the internet in a specific country.

Unlockthenet.co.uk is one of these servers. There's an address bar at the bottom. I've typed Underworldlive.com in it and it took me to the site. I went to the shop and the currency showed up as GBP. I added my items and then went to check out. Lo and behold it redirected me to Paypal where I could purchase it.

I did not actually purchase it though because when it redirected me to paypal a warning popped up mentioning that I was entering a secured site and that it wasn't gonna be secure through the proxy. So I'm on the fence about this method.. because don't want to get my info stolen. But it might be for some risk takers. What do you guys think??

BrotherLovesDub

07-22-2010, 09:36 PM

Vancouver

07-22-2010, 10:48 PM

Ok, how do you change the currency display on the underworldlive site? I can't find it and it's defaulting to USD. I've cleared cache, cookies, reset safari, tried firefox and chrome. No dice.
Weird. I'm in Canada and the price has been listed in GBP all day (Firefox on a Mac). The only reason I haven't ordered is the lack of security on the actual order page (I don't have a paypal account).

lectoid

07-22-2010, 11:12 PM

I'm going to take my laptop to work tomorrow and try it on our two different networks (inside and guestaccess, both have separate links to the world.) and see if it changes. I didn't think about it, but I'll take my phone off of wifi and use the cell network and try it. If it comes up different, then it's obviously not the device that's the issue.

Be back in 7 hours to post what I find.

BrotherLovesDub

07-22-2010, 11:17 PM

Weird. I'm in Canada and the price has been listed in GBP all day (Firefox on a Mac). The only reason I haven't ordered is the lack of security on the actual order page (I don't have a paypal account).

That's because your country trades in Loonies! ;)

lectoid

07-22-2010, 11:19 PM

Just tried it on my iPad and it worked. I just realized that all the things I tried it on, I wasn't logged on to the site yet. I added it to cart the logged in. This was the case for my phone too where the prices still showed up in USD.

I troubleshoot for a living so parden the over analyzing.

Banstylin'

07-22-2010, 11:23 PM

I just did it and it worked!

However, it didn't charge me for shipping. For the hundreds of times i've tried to order this, I should get free shipping anyway, but i'm sure this is going to fuck up my order somehow.

I'm going to immediately change my PayPal password though, just in case.

No shipping? When I did the proxy thing it sent me to paypal where the shipping price appeared and was added to the total.

nosajmunson

07-23-2010, 12:57 AM

Well, I have tried a multiple different ways to order this from Colorado USA with NO luck.
From a Vista & Windows 7 machine using Firefox, IE 7&8, Safari for Windows = no joy.
Tried on my old G5 using Safari and no joy.
Tried from my home connection and used a Proxy. I can get to the order page, but unless you have active funds in your PayPal account, it won't let place the order or add funds to complete the order. Of course, because of the Proxy, my email was lit up by PayPal and my account was limited. 20 minutes later after reverifying all of my account info, my PayPal is back online. I would recommend against anyone else using a web proxy to place their order thru PayPal. If you do, change your PW & your secret questions ASAP.

Tried from a Network LAN with a Bluecoat Proxy & Filter posting IPs from St. Paul Minnesota & Toronto, Canada and still no joy.

I'm going to wait until the site gets fixed for US orders, hard as that may be.
I feel like Cartman waiting for the Wii.

Spooky Shoes

07-23-2010, 01:17 AM

Just a thought. Are you all logging into Paypal to pay? It is a Paypal check out but you do not have to login to a PP account to pay as in my case because I used my credit card.

King of Snake

07-23-2010, 01:32 AM

not working for me either (from the Netherlands) :(

testudo

07-23-2010, 01:40 AM

I just did it and it worked!

However, it didn't charge me for shipping. For the hundreds of times i've tried to order this, I should get free shipping anyway, but i'm sure this is going to fuck up my order somehow.

I'm going to immediately change my PayPal password though, just in case.

I fear that if I do this my order will be canceled by UW (due to no shippping) I will have to re-order again and then...

Banstylin'

07-23-2010, 01:44 AM

I fear that if I do this my order will be canceled by UW (due to no shippping) I will have to re-order again and then...

Testudo, I did this and got all the way through to paypal where shipping was included in the total amount (This was because I specified United States from a drop down box on the underworld site). I did not press the actual pay button because I'm a bit paranoid and feel it won't be an official order through proxy... but it works...

testudo

07-23-2010, 01:50 AM

Testudo, I did this and got all the way through to paypal where shipping was included in the total amount (This was because I specified United States from a drop down box on the underworld site). I did not press the actual pay button because I'm a bit paranoid and feel it won't be an official order through proxy... but it works...

like i said... i'll have to re-order, whats the point?

TheBang

07-23-2010, 02:02 AM

Guys, the way this works is that the Underworld Shop does geo-location on your IP address, and presents the products in your native currency accordingly (I'm assuming that it defaults to British Pounds for locations it can't identify or is not configured for their currency, like ThingInABook's Chile).

During checkout, it passes this currency type and amount to the payment processor (PayPal). Unfortunately, it appears that their PayPal account is currently configured to only accept British Pounds.

So, there's no way to circumvent this, unless you can make your IP Address appear to be in the UK (through a proxy or VPN), and even then it might cause problems with the shipping, as noted.

Why so eager to try to circumvent the system? Just be patient, and let them sort it out (yes, it is taking an inordinate amount of time for it to get properly sorted), but do you really want to place your order while the system if FUBAR'd? Just have patience; I'm sure there'll be plenty for everybody.

testudo

07-23-2010, 02:08 AM

Why so eager to try to circumvent the system? Just be patient, and let them sort it out (yes, it is taking an inordinate amount of time for it to get properly sorted), but do you really want to place your order while the system if FUBAR'd? Just have patience; I'm sure there'll be plenty for everybody.

I think people would be more at ease if someone from Team Underworld or Digital Monkeys would email, post on the forum, some for of communication.

Karl's disconnected diary posts seem silly in this context.

I love how the monitors/admins on this forum are just ignoring it.

testudo

07-23-2010, 02:12 AM

Ps who ever told UW via UWbeta to change to PayPal... wow, you deserve a medal.

the system was fine with my Scribble download before this.

way to change a thing that works.

TheBang

07-23-2010, 02:23 AM

I love how the monitors/admins on this forum are just ignoring it.
Ignoring what?

Spooky Shoes

07-23-2010, 02:47 AM

I love how the monitors/admins on this forum are just ignoring it.

You seem to be assuming that this forum is a part UWL. It is not, as you can see the staff here are trying to help but have no influence over the systems at UWL and can only act as "middle men" which they are doing. If you are going to bash make sure you have your facts straight first.

khouri

07-23-2010, 03:16 AM

Any and all complaints are 100% valid. As someone who works in digital content for a living, I can tell you this is a disgraceful episode. I suspect the band or someone they're friends with are trying to build this shop themselves because sorting out a PayPal-based ordering system is so easy, any amateur web developer can do it after reading the basic FAQ.

I say the following as as devoted and supportive an Underworld fan as anybody can be: Gentlemen, you are on the cusp of a well earned mainstream blitz, but your main portal to the world, your website, is astonishingly unhelpful. How many new "Scribble" listeners visited Underworldlive.com today to buy the album and were turned away? How many will forget about this whole thing when the album finally leaks in September and not even bother to download it on Pirate Bay? You NEED to fix it.

TheBang

07-23-2010, 03:25 AM

I suspect the band or someone they're friends with are trying to build this shop themselves
I don't disagree with the rest of what you've said, but this is wrong. It's already been well established that Digital Animal (http://www.digitalanimal.com) is responsible for the new website. IMO, it has not been money well-spent so far.

Spooky Shoes

07-23-2010, 03:30 AM

Any and all complaints are 100% valid.

I am not saying otherwise, but slinging shit at staff of these forums is misplaced.

Complaints should be sent to this address...

If you experience any problem checking out please email support@digitalanimal.com.

King of Snake

07-23-2010, 03:34 AM

I'm definitely questioning the competence of Digital Animal if they're responsible for this.
It seems that ALL that is needed is for them to change a preference setting regarding the accepted currency in their paypal account. A 2 minute job. I wonder how many days this is going to take to fix this time? :rolleyes:

Spooky Shoes

07-23-2010, 03:53 AM

Disabling the geo-location may also help.

Spooky Shoes

07-23-2010, 05:19 AM

TheBang

07-23-2010, 05:34 AM

As there are 2 methods of payment available via the Paypal checkout (Credit/Debit card & Paypal transfer) it might be useful if those who are having problems indicate which method they are using. The reason I am mentioning this is because Credit/Debit card payments should not be tied to a currency or geographical location.
Doesn't matter. The currency choice is being transmitted from the shop to the payment gateway. Funding method doesn't even come into it at that point yet.

Spooky Shoes

07-23-2010, 05:44 AM

Doesn't matter. The currency choice is being transmitted from the shop to the payment gateway. Funding method doesn't even come into it at that point yet.

Shame, was just a thought as when I buy stuff internationally via cards currency is irrelevant even with a PP checkout. Unfortunately it's an issue that I can not easily replicate without using a proxy, using a proxy isn't an issue in itself but I am reluctant to transmit my CC details via such a mechanism.

testudo

07-23-2010, 06:01 AM

I don't disagree with the rest of what you've said, but this is wrong. It's already been well established that Digital Animal (http://www.digitalanimal.com) is responsible for the new website. IMO, it has not been money well-spent so far.

UW, please fire Digital Animal... as well as any Analogue Animal who might be in charge of hiring Digital Animal.

ThingInABook

07-23-2010, 06:19 AM

and why regular credit card transfer ins't working anymore?

not everybody has a paypal account. mine was opened 2 years ago, when i bought something of uwlive's shop. and that's when it got configured to british pounds (and has been like that ever since). also, when the scrbble downloads were avaliable, the old cart system charged me almost the same price of the track for the transfer, something paypal doesn't.

FIX IT!!

lectoid

07-23-2010, 06:22 AM

It is definitely an IP issue. I got GBP prices on my ipad at home. I brought it to work and refreshed the page, getting USD prices. public facing IP at home 173.246.xxx.xxx, is IP at work is 70.155.xxx.xxx. I know that's not going to help anyone, just trying to get info out there.

potatobroth

07-23-2010, 08:48 AM

I was able to purchase the album just now, from NJ, USA. I opted NOT to log into Paypal and just pay by credit card. Not sure if that mattered, or if the system had been fixed already but it went thru.

~$65 total with shipping to the states.

charleswise

07-23-2010, 08:51 AM

It works now!

Just purchased from US with Paypal. I couldn't do it yesterday bit now it's fixed.

Troy McClure

07-23-2010, 08:52 AM

I was just able to purchase with no issues.....live in cesspool of Arizona.

Jason

lectoid

07-23-2010, 08:54 AM

Start checking again everyone. I just checked from my work PC and it's working now. Wasn't working about an hour ago, but now I see the paypal site where I can pay.

GO GO GO!!!

Why are you still reading this.

King of Snake

07-23-2010, 09:00 AM

It's all working now \o/

drumr389

07-23-2010, 09:04 AM

worked perfectly today!

DwarfeD

07-23-2010, 09:06 AM

Just ordered mine as well, now the waiting can start... Almost two months...:)

potatobroth

07-23-2010, 09:17 AM

Almost two months off...:)

fixt. ;)

lectoid

07-23-2010, 09:29 AM

Just ordered mine as well, now the waiting can start... Almost two months...:)

So you're saying it's Two Months Off?:D

ultradave

07-23-2010, 09:41 AM

So you're saying it's Two Months Off?:D

Better than A Hundred Days Off! ;) (sits back. gives a sigh of relief..)

"You sent a payment of $66.64 USD to Smith Hyde Productions"

DwarfeD

07-23-2010, 09:57 AM

So you're saying it's Two Months Off?:D

Better than A Hundred Days Off! ;)

Underworld geek humor.. Me likes :D

sbommer

07-23-2010, 11:20 AM

m.g.

07-23-2010, 12:28 PM

It just worked perfectly from France and in € (chosing the "credit card" option) :)

mark3

07-23-2010, 12:54 PM

Well, I just managed to order from Denmark and got the receipt e-mail from Paypal.
But when I opted to return to the underworldlive.com shop the page took a while to load and ended up telling me that there was an "ERROR IN THE TRANSACTION !" (in caps and even with an exclamation mark).

So now I'm a little confused - was my order registrered and/or is it a problem with the money transfer?
I guess I'll have to wait and see....

Hi sbommer, I got the same message when returning to Underworldlive.com (I'm ordering from Denmark too - not that it matters, I guess). I thought something had gone wrong and made the checkout again (the stuff was still in my basket) - only to find out I'd made a duplicate order.
Silly me, but "ERROR IN THE TRANSACTION !" is not the mesage you'd like to see when you just paid €60 :( This shopping site sure has it flaws.

Did you guys get a confirmation mail from uwlive? I got none...

lectoid

07-23-2010, 01:03 PM

I got one from "donot-reply@underworldlive.com":

Thank you for purchasing from UnderworldLive.com

You have pre-ordered from UnderworldLive.

Please note: Your account will not be debited until the day of release.

Product DescriptionUK£ Artist:
Product: Barking (Ltd Edition Box Set CD1/CD2/DVD) PRE-ORDER ONLY: INCLUDES FREE EXCLUSIVE NUMBERED + SIGNED ART PRINT!
Quantity: 1£ 35

Postage£ 8.51Total Price£ 43.51

Customer Details
Name:Capt. Awesome
Email:
Address:123 Fake St..
City:Bumfuck
State:NC
Postcode:00000
Country:
Phone:
Customer ID:
Transaction ID:N/A

ThingInABook

07-23-2010, 01:17 PM

weeeird. because paypal already charged me for the boxset. i've the paypal mail but none from uwlive shop.

odd.

EDIT: it also says "article no. 793", not sure what's that.

lectoid

07-23-2010, 01:30 PM

My paypal receipt has 793 on it as well. For a minute I thought that's what number I got. But I didn't want to believe it. Besides these aren't numbered as far as I know so it doesn't matter.

pw32

07-23-2010, 02:02 PM

weeeird. because paypal already charged me for the boxset. i've the paypal mail but none from uwlive shop.

odd.

EDIT: it also says "article no. 793", not sure what's that.

Yep same here, money has been taken out of my account and I have the paypal receipt, but no e-mail from UWlive. Not worried though, they have taken my money so they better send it through.

Bargo

07-23-2010, 02:20 PM

Ordered, hurray. :) Now to cancel the amazon order..

ultradave

07-23-2010, 03:02 PM

Yep same here, money has been taken out of my account and I have the paypal receipt, but no e-mail from UWlive. Not worried though, they have taken my money so they better send it through.

ditto... #793 and no confirmation e-mail from the uw shop.

Bargo

07-23-2010, 03:25 PM

Oh, it didn't even dawn on me that I should have gotten a mail from uwlive.. nope, didn't get one either. (before anyone suggests it, nothing in the spam folder either)

BrotherLovesDub

07-23-2010, 03:33 PM

didn't receive confirmation either but did receive notice from paypal about the transaction taking place.

ThingInABook

07-23-2010, 04:28 PM

and that calms me a little bit... perhaps the opening of the shop was decidedly rushed?

lectoid

07-23-2010, 06:24 PM

I can't be the only one who got an e-mail.

drumr389

07-23-2010, 07:59 PM

Looks that way! I received the PayPal email but no UWlive. I'm sure they'll get it sorted.

Dirty0900

07-24-2010, 04:55 AM

Looks that way! I received the PayPal email but no UWlive. I'm sure they'll get it sorted.

Ditto.

rayray

07-24-2010, 06:14 AM

worked in us - got email from paypal, which is what I expected.

SO HAPPY TO THINK OF IT ARRIVING....thanks UW peeps, appreciate it

DaddyAdv

07-24-2010, 09:01 AM

Worked here in Germany, PayPal accepted Euros ans sent confirmation e-mail.
:)

taoyoyo

07-24-2010, 09:05 AM

I just got the 'Error with this Transaction' message and the paypal confirmation email trying to order the two new 'Scribble' wav downloads.

No email from UW, nowhere to download em. :(

potatobroth

07-24-2010, 11:21 AM

Ordered from US. No UWlive email, just the Paypal one.

purlieu

07-24-2010, 02:52 PM

Just realised I don't know where I'll be living in early September. Fuck's sake.

Jafs

07-26-2010, 03:40 AM

No physical release for "Scribble" ??

stimpee

07-26-2010, 03:54 AM

No physical release for "Scribble" ??try and source the 4-track promo CD. some of them come in a colourful slipcase. Thats all!

testudo

07-26-2010, 05:49 AM

To anyone who received the email from digital animal. Reply back with your unhappiness, i did.

DigitalAnimal

07-26-2010, 06:37 AM

Dear Underworldlive.com customers,

Firstly let me apologise for the problems you have been experiencing with the shop on underworldlive.com.

We have now fixed the following issues-
Not being able to pay in your native currency.
Not receiving a confirmation email from underworldlive.com (please see important notes below)
"Error in Transaction" error message on return to the site from paypal.With regards to previous purchases
If you have received a confirmation email from Paypal then we HAVE received your payment and your order IS being processed. Please do not try to buy it again. However if you would really like to try the purchase again please reply to this with a request for a refund. You will then receive an email from Paypal confirming the refund and you can then go ahead and order the products again.
If you have NOT received an email receipt from either Paypal or underworldlive.com then your payment has NOT been received and the order is NOT being processed. Please purchase again from the shop in this situation.

If you did not receive a receipt from underworldlive.com
This will be because you did not click the "return to underworldlive.com" link after paying through paypal.
We realise this is not made clear in the checkout process but you must click this link!
We are currently working on a solution that will negate the need to click this but in the mean time please ensure that you do click this link.

As stated above you are now able to purchase in your native currency. Paypal will convert this to GBP for you.

If you were getting the error message "Error in transaction" this is because there was an issue with paypal sending back special characters in the name and address fields. This issue is now fixed.

Again we are very sorry for the problems you have been having with the underworldlive.com shop and hope that you can now find all issues resolved.

All the best.

--
Andy Charrington
Head of Product Design and Content Management
Digital Animal
andy.charrington@digitalanimal.com
Skype: andycharrington
Office:+44 (0)121 449 3814
Digitalanimal.com (http://www.digitalanimal.com/)

taoyoyo

07-26-2010, 07:01 AM

Just a note to say I got my download link from Andy about ten minutes after emailing him. Sorted. :)

testudo

07-26-2010, 07:13 AM

This will be the 176 post about ordering problems.

emailed, email not answered.

sockman

07-26-2010, 11:37 AM

Andy,

This is still slightly unclear. I have received a receipt from paypal, but not from underworldlive - I did not click the link as I saw no need to. According to your email & post, my order has been received and will be process with no need to reorder (since I received the paypal receipt), but further down your email you mention that the "return to underworldlive" link much be clicked. Do I need to re-order this (and request a refund on the previous order) and received both receipts to obtain the actual product?

Thanks!

stimpee

07-26-2010, 11:39 AM

If you have received a confirmation email from Paypal then we HAVE received your payment and your order IS being processed. Please do not try to buy it again. This is the important bit for people who've ordered physical product, and not got a confirm from Underworldlive.com. I think it clears it up. I also did not click on the "return" link.

ultradave

07-26-2010, 12:20 PM

34958hq439-qjw9v5jq298v5j

07-26-2010, 01:10 PM

This will be the 176 post about ordering problems.

emailed, email not answered.

So you are counting posts like:

It just worked perfectly from France and in € (chosing the "credit card" option) :)

Give the guy a break. I work in IT and yes sometimes things get fudged up for unforseen reasons or things out of your hands. It looks like they're trying to make things right, and besides, it's just a preorder...everyones gonna get what they want

sockman

07-26-2010, 01:32 PM

"With regards to previous purchases
If you have received a confirmation email from Paypal then we HAVE received your payment and your order IS being processed."

I believe the key words here are HAVE and IS.
If you received a confirmation from PayPal then your order went through...

I hope so. I read the first paragraph and thought I'm was all good, then the second one left me scratching my head. I'm just being extra paranoid with the prospect of not getting the second cd.

ultradave

07-26-2010, 02:10 PM

I'm just being extra paranoid ...

that's what that whole 2nd paragraph was for.
for those of you that are paranoid...

i'm sorry, no offense to my fellow dirts... but quit your whining. if you're that worried about it, go CANCEL your order and when you get confirmation of your refund, then go back to the shop and RE-ORDER it. :D

testudo

07-26-2010, 02:49 PM

that's what that whole 2nd paragraph was for.
for those of you that are paranoid...

i'm sorry, no offense to my fellow dirts... but quit your whining. if you're that worried about it, go CANCEL your order and when you get confirmation of your refund, then go back to the shop and RE-ORDER it. :D

I'm not whining, just unhappy with very poor service for/from/by/through my most favorite musical entity that has ever existed.

ultradave

07-26-2010, 03:01 PM

I'm not whining, just unhappy with very poor service for/from/by/through my most favorite musical entity that has ever existed.

dude, relax. you have posted the most (and not only on this thread, on others that aren't even related) of anyone else regarding your unhappiness and i'm sorry, but no one cares anymore. the store is fixed.

the band have nothing to do with the problems the store had as it's being hosted by a 3rd party company. if you're unsatisfied - send a message to digital animal and quit spamming the forum. :mad:

testudo

07-26-2010, 03:11 PM

dude, relax. you have posted the most (and not only on this thread, on others that aren't even related) of anyone else regarding your unhappiness and i'm sorry, but no one cares anymore. the store is fixed.

the band have nothing to do with the problems the store had as it's being hosted by a 3rd party company. if you're unsatisfied - send a message to digital animal and quit spamming the forum. :mad:

dude, relax. I really care about underworld, i don't think they should have a service that is broken (and fixed and communicated that is was broken a week later). For the record I have sent 2 email to digital animal and still have not been answered (non-boilerplate/mass email)

let me re-state that I have nothing against the band or management, just its choice for buying/purchasing services. thats all. relax. :rolleyes:

BrotherLovesDub

07-26-2010, 03:23 PM

I think the band are completely responsible for the DigitalAnimal fiasco. They chose to hire DA to handle their shop and it's been a complete disaster. I agree with testudo that it's irresponsible for DA to send a form letter to everyone when there are very specific problems for each order. For example, I wasn't charged shipping, emailed to let them know and still haven't received an email back about whether they're going to wave the shipping fee or send me an invoice. Also, at Underworldlive.com, we were told to email support@digitalanimal.com but in the form letter, we were told to email info@digitalanimal.com. Which email address will get a response?

Either way, Underworld are responsible for the operation of their webstore.

potatobroth

07-26-2010, 03:45 PM

i'm sorry, no offense to my fellow dirts... but quit your whining. if you're that worried about it, go CANCEL your order and when you get confirmation of your refund, then go back to the shop and RE-ORDER it. :D

Ha! Its been my experience that more stuff gets botched with regards to canceling orders than making them.

Why on earth would a payment process require me to go back to the site I purchased from? It doesn't make sense and goes against everything a well designed site would strive for. Its the opposite of usable. Its unusable. (I'm a user-interface designer so I nitpick these things :P)

So now I'm thinking they have my order (they certainly have my money) but without the UW confirmation email, I'll always have that hanging, nagging doubt.

ultradave

07-26-2010, 03:52 PM

...we were told to email support@digitalanimal.com but in the form letter, we were told to email info@digitalanimal.com

you send it to both. some of you here disappoint me.

quit blaming the band. you guys are a bunch of babies.

ultradave

07-26-2010, 04:02 PM

(I'm a user-interface designer so I nitpick these things :P)...without the UW confirmation email, I'll always have that hanging, nagging doubt.

I hear you, but as an ex programmer - all I have to say is that those confirmation e-mails are all automatic. Your information is grabbed from your PayPal transaction and then generated and sent. All your info is stored in a database. UW's PayPal account has a record of each transaction. The e-mail from the bloody store is just a duplicate pulling underworld's logo. The only thing I would be worried about is if I never received a confirmation from PayPal.

testudo

07-26-2010, 04:07 PM

you send it to both. some of you here disappoint me.

quit blaming the band. you guys are a bunch of babies.

You obviously have some sort of vested interest or you wouldn't be so vocal.

I think Underworld are best quality, and deserve the best quality (that includes getting the quality music to the people that love the quality music)...

Don't you think Underworld deserves the best quality? :)

luminary

07-26-2010, 04:12 PM

FYI

I just pre-ordered.
Got currency in local $.
Received the Paypal confirmation email
Clicked return to UW.live
Still got the "error" msg

ultradave

07-26-2010, 04:31 PM

FYI

I just pre-ordered.
Got currency in local $.
Received the Paypal confirmation email
Clicked return to UW.live
Still got the "error" msg

This is what happened when I ordered it. There's a problem with their database code. Someone needs to fix it - but all that link does is it sends your information back to the store for a generated e-mail. I think it must be something with the currency symbol $ - but that's just my speculation. It's been years since I've done any database programming... :D

TheBang

07-26-2010, 06:27 PM

US release information here:

http://www.darktrain.org/dirty/forums/showthread.php?t=10971&page=33#post125452

ultradave

07-27-2010, 12:05 AM

You obviously have some sort of vested interest...

nah. just bored and cranky at work... i double checked my paypal account after reading another dirts post about his transaction being reversed and no confirmation given... i was like, what the... but the charges are still there so I'm not worried. :D

DigitalAnimal

07-27-2010, 02:50 AM

flipflop

07-27-2010, 05:14 AM

DigitalAnimal

07-27-2010, 05:32 AM

I got another problem.
I tried to order in JP yen, but right after I pushed "check out with PayPal" button, I got an error message."The link you have used to enter the PayPal system contains an incorrectly formatted item amount."I have completely no idea since I just ordered only 1 item and got an error about the format.

Hi Flipflop,

We are aware of this problem and are currently working on it. It seems to be problem with the yen.

I will update more with progress.

Thanks

Andy

DigitalAnimal

07-27-2010, 06:03 AM

Hi Flipflop,

We are aware of this problem and are currently working on it. It seems to be problem with the yen.

I will update more with progress.

Thanks

Andy

The error for buying with Yen has now been fixed.

Please try again and let me know your success or not.

Thanks

Andy

ThingInABook

07-27-2010, 06:16 AM

ok, i got the bank thing sorted out. the payment has been made and my boxset has been paid :D

thanks andy for clearing things up. it seems the bank was doing the monthly balances and i purchased the album when they were doing that. now that it has been done, it appeared.

*breathes*

flipflop

07-27-2010, 06:47 AM

The error for buying with Yen has now been fixed.

Please try again and let me know your success or not.

Thanks

Andy

All right, it worked fine.
Thanks

nosajmunson

07-27-2010, 06:32 PM

Question:

In my haste to pre-order the Limited Edition Barking, I placed 2 orders.
The Error Message page on underworldlive after the first order scared me, so I placed a second before reading here.

So, does anyone know how I can cancel one of the 2? I PM'd Digital Animal, but haven't heard anything back. Anyone else know who i can contact to cancel?

mark3

07-28-2010, 01:06 PM

the mongoose

08-01-2010, 10:55 AM

DigitalAnimal

08-02-2010, 10:54 AM

I placed my order for Box Set on Paypal but did NOT click the link to return back to the store. I did get 2 emails - one from Paypal and one from the UWLive.com store. I've read here that if you get the Paypal one you should be good.....but what is concerning me is the Transaction ID is "N/A" on the UWLive.com store email.......

>>>See?<<< (http://i32.tinypic.com/doqkug.png)

....so do I need to send an email to digital animal and let them know the Paypal Transaction ID, or is this something different?:confused::confused::confused:

fear not! If you have a paypal receipt you are ok!

If you would like me to double check that we have received your order just email me on andy.charrington[at]digitalanimal.com attatching your paypal receipt and i will confirm your order.

Mr.Grumpy

08-03-2010, 02:51 PM

forgive me for being dumb, but could someone tell me what "includes free exclusive shopper" means?

TheBang

08-03-2010, 02:54 PM

forgive me for being dumb, but could someone tell me what "includes free exclusive shopper" means?

http://www.underworldlive.com/shop/merchproduct.asp?ArID=1&AID=397
http://www.underworldlive.com/shop/merchproduct.asp?ArID=1&AID=396

Mr.Grumpy

08-03-2010, 03:03 PM

ah gotcha. here we just call them bags ;)

thanks.

qirex

08-03-2010, 03:14 PM

I didn't read all 21 pages of this thread but does someone mind telling me why the tshirts are 42 dollars?

I'd love to get one if they release a Mens that isn't black.

ThingInABook

08-03-2010, 06:09 PM

wanted to add something.

purchased a bag this weekend. first time, no problem. went to paypal, crashed. had to go for a second time, checked out if the first try was charged, purchased it again, got to the payment part, crashed again. once again, checked out if the last try was charged, purchased the bag, got to paypal and FINALLY got to pay for the thing.

WHAT A NIGHTMARE LOL

please, sort the paypal thing asap!

holden

08-03-2010, 07:39 PM

Right, so just to change the pace - i had no problems. Checked out in USD on Paypal...didn't click return to UW, but kept Paypal open until i got confirmation email. Also received confirm email from UWLive. Also received call from credit card co (i have alerts set up for online purchases). So i think the order went through!
Sorry to those who have had problems, but thanks to Andy et al who have worked them out mostly. Other than the $14 shipping charge, it was a positive shopping experience. Roll on September!

Dunwho

09-17-2010, 06:37 AM

Just sent them an email to check on my order... while I live in Dublin and have not received my order some on the west coast of america have theirs already... I am a little worried. No harm checking.

lectoid

09-17-2010, 06:55 AM

I live in North Carolina in the US and haven't received mine either. I'm a little worried as well since east and west coast people have received theirs.

Dunwho

09-17-2010, 07:18 AM

Be aware that only the orders made before september 1st have been sent... though i made my order on August 2nd

ultradave

09-17-2010, 09:38 AM

Be aware that only the orders made before september 1st have been sent... though i made my order on August 2nd

i placed mine on July 23rd and still no box... i hope one of my neighbours isn't enjoying my underworld box set! :eek:

yobbit

09-17-2010, 09:46 AM

ultradave

09-17-2010, 10:13 AM

Just so you dont feel left out - I still dont have mine - and i'm only 20 mins down the road from Barking itself. Its gutting to go into HMV and see the boxset and not have a clue where in Royal Mail hell mine is.

yeah, there are quite a few dirties out here with no bark and all bite!!!
i certainly hope these boxes were sent out certified/insured/with tracking etc... sorry mate, hopefully you'll get yours soon as well as all of us that are waiting in aggravation. :mad:

testudo

09-17-2010, 11:40 AM

its really bizarre how they don't release the wavs and mp3s through the site for those that bought the physical release from underworldlive.com (especially those that bought the ltd. ed.)

ultradave

09-17-2010, 11:54 AM

its really bizarre how they don't release the wavs and mp3s through the site for those that bought the physical release from underworldlive.com (especially those that bought the ltd. ed.)

lossless versions would have been ideal for those of us that purchased the box set. that's what interpol did with their latest release... but i'm not complaining.

Dunwho

09-17-2010, 01:09 PM

All in all the marketing and promotion of the new album has been a disaster.. and now i probably wont get the print I first bought this for.. and im left wondering what in the hell i spent nearly 50€ for if not a secure and early delivery of the product on or before the day of release.

If they cant provide the service why offer it?

vflow

09-17-2010, 01:14 PM

I live in Germany and pre-ordered the box set at uwlive.com on July 27, but it didn't arrive here yet.

What's even worse: today I learned that amazon.de sells it for 21 € (shipping included), and they even have it in stock. That means I could already have it here for half (!!!) the price I paid at uwlive.com - guess how I feel now. For me, the numbered & signed art print won't manage to turn this into a good deal, and actually I didn't expect pre-ordering directly from the artist could be the worst thing I could do.

I'm a dedicated UW follower since 1988, and I really love to support the guys whenever I can, but this is ridiculous. I already wrote a polite but clear message to uwlive about all this, and I hope someone over there will respond in a satisfying way.

Sorry, this is my first posting here and I wish I had a less negative reason to write it, but tonight I feel very disappointed and somehow angry, too, and I could need some sincere hugs. :(

I promise to "properly" introduce myself to all you dirts in the "Welcome" thread as soon as I'm in an UW mood that appears to be at least neutral enough to do so.

Sappys Curry

09-17-2010, 01:28 PM

ultradave

09-17-2010, 02:04 PM

I preordered the box set. I thought it'd be here by now. I ordered from UW Live. Should I have gotten an email saying they put it in the mail by now? I don't believe I ever got an email from them confirming that.

I don't think anyone that has received their sets from uwlive.com ever received any - so i would say no. all that's been stated is that all orders made prior to 9/1 have been shipped.

khouri

09-17-2010, 02:10 PM

I preordered the box set. I thought it'd be here by now. I ordered from UW Live. Should I have gotten an email saying they put it in the mail by now? I don't believe I ever got an email from them confirming that.

No, you won't get any confirmation, at least not if you were in the pre-September 1 batch. If you ordered before September 1, they've been shipped and should appear any time now.

Sappys Curry

09-17-2010, 08:48 PM

Good to know, thanks guys. I ordered it in...August? I think it was early August.

happiness stan

09-18-2010, 12:36 AM

I preordered the box set. I thought it'd be here by now. I ordered from UW Live.

totally f*cked off, I'm the same as above
I was pleased to get the chance to get the ltd edition, but as far as I'm concerned it's a week late

mp3's would have kept me going a little longer

roll on monday...or tuesday

my missus bought us tickets for the RDS gig, so I'm slightly less grumpy, but only slightly.

Dunwho

09-18-2010, 07:27 PM

totally f*cked off, I'm the same as above
I was pleased to get the chance to get the ltd edition, but as far as I'm concerned it's a week late

mp3's would have kept me going a little longer

roll on monday...or tuesday

my missus bought us tickets for the RDS gig, so I'm slightly less grumpy, but only slightly.

SO this is interesting... i presume if you are going to the RDS gig you live in Ireland.. and I havnt received mine either. Think we have An Post to thank! fuckers

happiness stan

09-19-2010, 01:50 AM

SO this is interesting... i presume if you are going to the RDS gig you live in Ireland.. and I havnt received mine either. Think we have An Post to thank! fuckers

I feel a little uncomfortable standing up for An Post, but I think they are in the clear this time.
Going by the update a few posts back I don't think mine has shipped yet, I ordered after 1st September.
Should already be here though, especially annoying when I saw the box for sale in Tower, for I think it was €53.

I bought the fabulous new Woob album recently, a limited print run that he seems to be taking care of himself, whilst waiting for the disc there's an option for mp3/flac/aac/lossless downloads.
pretty cool no?

check him out if you're not already familiar
http://woobsound.co.uk/

Dunwho

09-19-2010, 08:00 AM

Going by the update a few posts back I don't think mine has shipped yet, I ordered after 1st September.
Should already be here though, especially annoying when I saw the box for sale in Tower, for I think it was €53.

ah well mine was ordered august second so... hmmm.. if its not here in the morning im calling Joe! ;)

BrotherLovesDub

09-19-2010, 09:44 AM

Paid for my boxset + vinyl package on July 20th (or 22nd?) and it's not here yet. Is there an official contact to find out if it shipped?

joethelion

09-19-2010, 09:49 AM

Paid for my boxset + vinyl package on July 20th (or 22nd?) and it's not here yet. Is there an official contact to find out if it shipped?

yea - it's looking like my box didn't come either...

(I had it mailed to my parents' place back in the US, b/c I didn't have an address in Glasgow at the time. I just emailed them, and found out that I didn't have any packages in the mail yet...)

(edit)
Just re-checked my email. I have a purchase confirmation from back on July 26th...

Dunwho

09-19-2010, 11:00 AM

Just re-checked my email. I have a purchase confirmation from back on July 26th...

Is that from underworldlive or from paypal? Either way it should be fine because they said earlier in the thread that if you received paypal confirmation that that was fine!

joethelion

09-19-2010, 01:44 PM

yea - mine was from Paypal

Subject: "Your payment to Smith Hyde Productions"

so maybe it just hasn't arrived yet?

tokyorai

09-20-2010, 01:26 AM

Just got a call from Tower Records (Shibuya, Tokyo Japan) and they said they don't expect the deluxe box set to arrive until early October! It was scheduled to arrive today.
wtf is going on! argggg....

Dunwho

09-20-2010, 03:21 AM

Just got a delivery slip in the door telling me they have a package waiting for me in the local post office. It must be the box set.. seems the wait is over. I guess they were just really really really slow about getting it out to me.

Am I wrong in thinking a pre-order should guarantee an early arrival? Whatever, this has been a horrible experience and now I just hope i have no trouble at the collection office - cant even bring it to my door!

philth

09-20-2010, 04:07 AM

@Dunwho - Still no sign of a delivery to me either - I'll check the postbox when I go home to see if there's a delivery notice. Fingers crossed. It's strange it's taken so long to get from the UK to Ireland though. Regular post normally takes no more than two days to do that!

vflow

09-20-2010, 05:08 AM

Am I wrong in thinking a pre-order should guarantee an early arrival?Well, that's what I thought, too.

Still nothing over here.
This is frustrating.

POSTMAN GO WOOF

Damn.

Dunwho

09-20-2010, 05:33 AM

Just to let you all know I emailed them again and told them that while I had received my package they should really consider being in more contact via the forums and through the website. There is a huge lack of information about everything and people are more anxious as a result. If they were to be more active in updating us on their progress and putting our minds at ease it would go a long way to making the wait that bit more manageable. So I asked them to post something here, anything really.

lectoid

09-20-2010, 08:06 AM

If I had to guess, I'd say underworld had the lowest bidding contractor, Digital Animal, take care of all of this for them. I doubt the dynamic duo were sitting at a desk filling out mailer forms.

This is likely a show of what Digital Animal is capable of, so take a note.

lowbit

09-20-2010, 08:23 AM

Am I wrong in thinking a pre-order should guarantee an early arrival?
QFT. For some strange reason I also assumed that ordering from the source more than a month in advance and paying US$14 for shipping would get it to me somewhere in the vicinity of the release date. Silly me.

darktrain

09-20-2010, 11:54 AM

Just to add to the pile:

Paypal receipt email - July 23
Underworldlive confirmation email - August 24
Delivery of boxset - 9/20!

Seems extra strange that I haven't received it when others in LA have. If it's not here today I'll bug Digital Animal.

Edit: No bugging necessary. A bit late, but mmm sexxy.

Andrea

09-20-2010, 02:52 PM

[]Hej Andrea,

Vi vill meddela att en eller flera varor ur din beställning har blivit försenade från vår leverantör. Vi kan dessvärre inte ge dig något exakt leveransdatum, men lovar att du kommer att få dina varor så fort det bara är möjligt.
Order ID: 24537769
Leveransförseningen gäller följande produkt/produkter:
Artikelnummer
Benämning
Status
1011062268
Underworld - Barking (CD+
Kvar att leverera
För att hålla dig uppdaterad om din orderstatus kan du när som helst gå in under Mina sidor. Din orderstatus uppdateras så fort något sker med din order.
Vi ber dig att inte besvara detta mail. Vid frågor är du välkommen att kontakta vår Kundservice.

Med vänlig hälsning
CDON.COM[

-means no delivery yet and not even an estimated delivery date :(

Bootleg

09-21-2010, 07:35 AM

My Röyksopp CD has arrived today, send 10th September via RoyalMail to Germany - took also very long.
So I think it's a RoyalMail problem again.

Still waiting for my BoxSet :|

happiness stan

09-21-2010, 08:59 AM

roll on monday...or tuesday

...wednesday?

grrrr.

vflow

09-22-2010, 04:39 AM

...wednesday?Not for me... :( ...Thursday?

*sigh*

happiness stan

09-22-2010, 05:52 AM

Not for me... :( ...Thursday?

*sigh*

Not for me either....yet...
Luckily part one of my Amazon order arrived:

The Hundred In The Hands album
Ann Peebles - The Complete Ann Peebles on Hi Vol.1 1969-1973
Minnie Riperton - Perfect Angel/Adventures In Paradise
The Mission - 1st Chapter / God's Own Medicine / Children (I know, I know)
Bobby Womack - Understanding/Communication

Elf dvd and 1984 dvd

That will distract me for a while.

vflow

09-23-2010, 02:33 PM

The Mission - 1st Chapter / God's Own Medicine / Children (I know, I know)Not much to say against The Mission... Children is a classic. :)
.
.
.
Btw... Friday? Saturday?
:confused:

innerspaceboy

09-23-2010, 02:49 PM

dubnobasswithme

09-23-2010, 08:32 PM

I pre-ordered the super deluxe set from UWLive the day they updated the site to accept US dollars. Received a PDF receipt July 23rd from Smith & Hyde Productions. Living in NY. Still no package. Potatobroth (also in NY) got their copy a week ago. Anyone else from the States get their pre-order copies yet?

I'm in the same boat as you. Ordered on the same day too. Still waiting. . .

BrotherLovesDub

09-23-2010, 09:57 PM

Same here. Ordered day 1, no box yet. This is annoying.

Troy McClure

09-24-2010, 02:01 AM

I pre-ordered the super deluxe set from UWLive the day they updated the site to accept US dollars. Received a PDF receipt July 23rd from Smith & Hyde Productions. Living in NY. Still no package. Potatobroth (also in NY) got their copy a week ago. Anyone else from the States get their pre-order copies yet?

I got mine in Arizona on Monday morning. It was left on the front door. I think the mailing label on my package said it was sent out on September 10th.

Jason