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  #1  
Old 03-02-2008, 12:36 PM
Yannick
Mew Mew
 
Join Date: Dec 1969
Location: Montreal
Posts: 507
Liveherenow CD's Issues.. check here.
Anyone with an outstanding issue please mail help@liveherenow.co.uk.

will get this sorted.
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  #2  
Old 03-02-2008, 02:49 PM
TheBang
Admaxistrator
 
Join Date: Jan 2006
Location: Sunny Hawaii
Posts: 4,463
Re: Liveherenow CD's Issues.. check here.
Thanks, Yan. I'm glad to hear that it sounds like they will be rectifying the issues.
  #3  
Old 03-04-2008, 06:58 AM
potatobroth
bungalow
 
Join Date: Jun 2005
Location: New Jersey
Posts: 2,056
Re: Liveherenow CD's Issues.. check here.
Thanks Yan. Does this mean we should email them again (as in the first bunch didn't get there?) or are the ones we sent out last week ok?
  #4  
Old 03-04-2008, 08:57 AM
TheBang
Admaxistrator
 
Join Date: Jan 2006
Location: Sunny Hawaii
Posts: 4,463
Re: Liveherenow CD's Issues.. check here.
I got a response today to the e-mail I sent to help@

They should be shipping a new Köln for me along with my London discs.
  #5  
Old 03-04-2008, 09:47 AM
potatobroth
bungalow
 
Join Date: Jun 2005
Location: New Jersey
Posts: 2,056
Re: Liveherenow CD's Issues.. check here.
I got my response today. They were very apologetic and are taking care of the mistakes.
  #6  
Old 03-04-2008, 10:00 AM
LiveHereNow
river
 
Join Date: Oct 2007
Posts: 2
Re: Liveherenow CD's Issues.. check here.
Hi Guys
As most of you are aware there was a couple of issues with some discs on the European leg:-
CD2 of the Koln show with CD1 content, and CD2 of the Brussels show being blank. This is very annoying for those concerned, and we apologize for the inconvenience.
We would like to let you know that very few people have been affected, and we think that everyone who has been affected and has got in touch has been replied to. If we have missed anyone please let us know, it might take a couple of days for us to reply :-0 but if you have a problem we will fix it.

Thanks

Live Here Now

Last edited by LiveHereNow; 03-04-2008 at 10:14 AM.
  #7  
Old 03-05-2008, 12:11 PM
dubman
BigColor&Excited4SoupMan
 
Join Date: Dec 2008
Posts: 2,508
Re: Liveherenow CD's Issues.. check here.
ok i know it's all "unwarranted self-important customer" but...

i've got some extra work/cash coming in on march and april (and may, obv. ) and was planning to get as many of these as i could, but i was definitely reconsidering it not just due to problems/errors, but because there seemed to be a desperate lack of correspondence when these issues happened.

but this is way cool of you guys. i'm def. going through with it.
  #8  
Old 03-17-2008, 03:58 AM
leutin
river
 
Join Date: Aug 2007
Posts: 20
Re: Liveherenow CD's Issues.. check here.
I'm exceptionally pissed off with the Live Here Now lot.

I was told by them in an order dispatch email that the Roundhouse CD had been shipped on 12th March and still nothing. I only live about 30 miles from their Harrow Road office, so a rickshaw would have made it here by now.

I've sent two emails asking them to look into why I've not received anything and still no reply.

Dunno what else I can do
  #9  
Old 03-17-2008, 04:56 AM
Georg.
mouseman
 
Join Date: Feb 2006
Posts: 135
Re: Liveherenow CD's Issues.. check here.
Quote:
Originally Posted by leutin
I'm exceptionally pissed off with the Live Here Now lot.

I was told by them in an order dispatch email that the Roundhouse CD had been shipped on 12th March and still nothing. I only live about 30 miles from their Harrow Road office, so a rickshaw would have made it here by now.

I've sent two emails asking them to look into why I've not received anything and still no reply.

Dunno what else I can do
Just WAIT, that's all you can do!
I orderded from Liveherenow 3 times.
All my orders were actually sent 1-2 weeks after their dispatch email and all parcels were sent from Belgium and not from London/UK.



Last edited by Georg.; 03-17-2008 at 04:58 AM.
  #10  
Old 03-17-2008, 05:07 AM
djahughes
river
 
Join Date: Mar 2008
Posts: 6
Re: Liveherenow CD's Issues.. check here.
Quote:
Originally Posted by leutin
I'm exceptionally pissed off with the Live Here Now lot.

I was told by them in an order dispatch email that the Roundhouse CD had been shipped on 12th March and still nothing. I only live about 30 miles from their Harrow Road office, so a rickshaw would have made it here by now.

I've sent two emails asking them to look into why I've not received anything and still no reply.

Dunno what else I can do
Same here! It's the complete lack of response to emails that makes it even more annoying. Live Here Now are a terrible company from a service point oif view. I really hope the band are aware how poor they are and how poor the service they are delivering to their fans is.
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