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  #1  
Old 03-22-2016, 12:34 PM
Dirty Saint
mouseman
 
Join Date: Aug 2010
Posts: 99
Roundhouse tickets 25th ?? HELP
I am having trouble finding my tickets for the concert on Friday

Have these been sent or were they print at home??

Been onto Roundhouse website & I don't seen to have an account so assume I never booked through them? I remember going through Underworldlive but where would this have directed me to?

Any ideas guys as I am starting to panic!!
  #2  
Old 03-22-2016, 12:44 PM
Dirty Saint
mouseman
 
Join Date: Aug 2010
Posts: 99
Re: Roundhouse tickets 25th ?? HELP
Just found my order on Underworldlive & they say they were dispatched in November

So assume I have never received them?

I have sent a message through 'Contact' form .. .any ideas how good they are responding??
  #3  
Old 03-22-2016, 01:45 PM
Mike
born013
 
Join Date: Jun 2005
Location: UK
Posts: 762
Re: Roundhouse tickets 25th ?? HELP
I had an email on 3rd December 2015. Check your emails for a message sent with the subject "E-Tickets for Order Id xxxxxx". Sender was Underworld Store <donotreply@tmstor.es> and PDF attached.
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  #4  
Old 03-23-2016, 10:16 AM
stargurl
mouseman
 
Join Date: Jul 2005
Location: Belgium
Posts: 94
Re: Roundhouse tickets 25th ?? HELP
We got a mail on November 27th, subject "Order confirmation" with our order number.

In the message it just says to print the mail, and there's no attachment:
This is your E-Ticket. Please take a printed copy of this confirmation email in order to gain entry to the event.

Mike: is the PDF a proper e-ticket with barcode and everything? Weird that you got one and we didn't. Unless wooter got a second mail that he hasn't forwarded!
  #5  
Old 03-23-2016, 12:32 PM
Spooky Shoes
Sole Man
 
Join Date: Mar 2008
Location: Glastonbury
Posts: 271
Re: Roundhouse tickets 25th ?? HELP
There was a second email sent on the 3rd of December
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  #6  
Old 03-23-2016, 04:41 PM
stargurl
mouseman
 
Join Date: Jul 2005
Location: Belgium
Posts: 94
Re: Roundhouse tickets 25th ?? HELP
Found the second mail!
  #7  
Old 03-23-2016, 04:59 PM
Dirty Saint
mouseman
 
Join Date: Aug 2010
Posts: 99
Re: Roundhouse tickets 25th ?? HELP
Sent an mail to customer services & they have resent email with tickets attached

See you all on Friday
  #8  
Old 03-25-2016, 05:57 AM
Mike
born013
 
Join Date: Jun 2005
Location: UK
Posts: 762
Re: Roundhouse tickets 25th ?? HELP
I have a spare ticket if anyone wants it for face value.
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