Barking Pre-Order (Problems) - Page 16

DigitalAnimal · #1 07-27-2010, 02:50 AM

Quote:

Originally Posted by sockman

Andy,

This is still slightly unclear. I have received a receipt from paypal, but not from underworldlive - I did not click the link as I saw no need to. According to your email & post, my order has been received and will be process with no need to reorder (since I received the paypal receipt), but further down your email you mention that the "return to underworldlive" link much be clicked. Do I need to re-order this (and request a refund on the previous order) and received both receipts to obtain the actual product?

Thanks!

No you do not need to re-order. If you have a paypal receipt we have received your order.

BrotherLovesDub · #2 07-26-2010, 03:23 PM

I think the band are completely responsible for the DigitalAnimal fiasco. They chose to hire DA to handle their shop and it's been a complete disaster. I agree with testudo that it's irresponsible for DA to send a form letter to everyone when there are very specific problems for each order. For example, I wasn't charged shipping, emailed to let them know and still haven't received an email back about whether they're going to wave the shipping fee or send me an invoice. Also, at Underworldlive.com, we were told to email support@digitalanimal.com but in the form letter, we were told to email info@digitalanimal.com. Which email address will get a response?

Either way, Underworld are responsible for the operation of their webstore.

ultradave · #3 07-26-2010, 03:52 PM

Quote:

Originally Posted by BrotherLovesDub

...we were told to email support@digitalanimal.com but in the form letter, we were told to email info@digitalanimal.com

you send it to both. some of you here disappoint me.

quit blaming the band. you guys are a bunch of babies.

testudo · #4 07-26-2010, 04:07 PM

Quote:

Originally Posted by ultradave

you send it to both. some of you here disappoint me.

quit blaming the band. you guys are a bunch of babies.

You obviously have some sort of vested interest or you wouldn't be so vocal.

I think Underworld are best quality, and deserve the best quality (that includes getting the quality music to the people that love the quality music)...

Don't you think Underworld deserves the best quality?

ultradave · #5 07-27-2010, 12:05 AM

Quote:

Originally Posted by testudo

You obviously have some sort of vested interest...

nah. just bored and cranky at work... i double checked my paypal account after reading another dirts post about his transaction being reversed and no confirmation given... i was like, what the... but the charges are still there so I'm not worried.

luminary · #6 07-26-2010, 04:12 PM

FYI

I just pre-ordered.
Got currency in local $.
Received the Paypal confirmation email
Clicked return to UW.live
Still got the "error" msg

ultradave · #7 07-26-2010, 04:31 PM

Quote:

Originally Posted by luminary

FYI

I just pre-ordered.
Got currency in local $.
Received the Paypal confirmation email
Clicked return to UW.live
Still got the "error" msg

This is what happened when I ordered it. There's a problem with their database code. Someone needs to fix it - but all that link does is it sends your information back to the store for a generated e-mail. I think it must be something with the currency symbol $ - but that's just my speculation. It's been years since I've done any database programming...

TheBang · #8 07-26-2010, 06:27 PM

US release information here:

http://www.darktrain.org/dirty/forum...=33#post125452

flipflop · #9 07-27-2010, 05:14 AM

I got another problem.
I tried to order in JP yen, but right after I pushed "check out with PayPal" button, I got an error message."The link you have used to enter the PayPal system contains an incorrectly formatted item amount."I have completely no idea since I just ordered only 1 item and got an error about the format.

DigitalAnimal · #10 07-27-2010, 05:32 AM

Quote:

Originally Posted by flipflop

I got another problem.
I tried to order in JP yen, but right after I pushed "check out with PayPal" button, I got an error message."The link you have used to enter the PayPal system contains an incorrectly formatted item amount."I have completely no idea since I just ordered only 1 item and got an error about the format.

Hi Flipflop,

We are aware of this problem and are currently working on it. It seems to be problem with the yen.

I will update more with progress.

Thanks

Andy