Barking Pre-Order (Problems)

[DigitalAnimal]

Dear Underworldlive.com customers,

Firstly let me apologise for the problems you have been experiencing with the shop on underworldlive.com.

We have now fixed the following issues-

• Not being able to pay in your native currency.
• Not receiving a confirmation email from underworldlive.com (please see important notes below)
• "Error in Transaction" error message on return to the site from paypal.

With regards to previous purchases
If you have received a confirmation email from Paypal then we HAVE received your payment and your order IS being processed. Please do not try to buy it again. However if you would really like to try the purchase again please reply to this with a request for a refund. You will then receive an email from Paypal confirming the refund and you can then go ahead and order the products again.
If you have NOT received an email receipt from either Paypal or underworldlive.com then your payment has NOT been received and the order is NOT being processed. Please purchase again from the shop in this situation.

If you did not receive a receipt from underworldlive.com
This will be because you did not click the "return to underworldlive.com" link after paying through paypal.
We realise this is not made clear in the checkout process but you must click this link!
We are currently working on a solution that will negate the need to click this but in the mean time please ensure that you do click this link.

As stated above you are now able to purchase in your native currency. Paypal will convert this to GBP for you.

If you were getting the error message "Error in transaction" this is because there was an issue with paypal sending back special characters in the name and address fields. This issue is now fixed.

Again we are very sorry for the problems you have been having with the underworldlive.com shop and hope that you can now find all issues resolved.

All the best.


--
Andy Charrington
Head of Product Design and Content Management
Digital Animal
andy.charrington@digitalanimal.com
Skype: andycharrington
Office:+44 (0)121 449 3814
Digitalanimal.com

[taoyoyo]

Just a note to say I got my download link from Andy about ten minutes after emailing him. Sorted.

[testudo]

This will be the 176 post about ordering problems.

emailed, email not answered.

[34958hq439-qjw9v5jq298v5j]

Originally Posted by testudo

This will be the 176 post about ordering problems.

emailed, email not answered.

So you are counting posts like:

Originally Posted by m.g.

It just worked perfectly from France and in € (chosing the "credit card" option)

Give the guy a break. I work in IT and yes sometimes things get fudged up for unforseen reasons or things out of your hands. It looks like they're trying to make things right, and besides, it's just a preorder...everyones gonna get what they want

[stimpee]

Originally Posted by DigitalAnimal

If you have received a confirmation email from Paypal then we HAVE received your payment and your order IS being processed. Please do not try to buy it again.

This is the important bit for people who've ordered physical product, and not got a confirm from Underworldlive.com. I think it clears it up. I also did not click on the "return" link.

[ultradave]

"With regards to previous purchases
If you have received a confirmation email from Paypal then we HAVE received your payment and your order IS being processed."

I believe the key words here are HAVE and IS.
If you received a confirmation from PayPal then your order went through...

[sockman]

Originally Posted by ultradave

"With regards to previous purchases
If you have received a confirmation email from Paypal then we HAVE received your payment and your order IS being processed."

I believe the key words here are HAVE and IS.
If you received a confirmation from PayPal then your order went through...

I hope so. I read the first paragraph and thought I'm was all good, then the second one left me scratching my head. I'm just being extra paranoid with the prospect of not getting the second cd.

[ultradave]

Originally Posted by sockman

I'm just being extra paranoid ...

that's what that whole 2nd paragraph was for.
for those of you that are paranoid...

i'm sorry, no offense to my fellow dirts... but quit your whining. if you're that worried about it, go CANCEL your order and when you get confirmation of your refund, then go back to the shop and RE-ORDER it.

[testudo]

Originally Posted by ultradave

that's what that whole 2nd paragraph was for.
for those of you that are paranoid...

i'm sorry, no offense to my fellow dirts... but quit your whining. if you're that worried about it, go CANCEL your order and when you get confirmation of your refund, then go back to the shop and RE-ORDER it.

I'm not whining, just unhappy with very poor service for/from/by/through my most favorite musical entity that has ever existed.

[ultradave]

Originally Posted by testudo

I'm not whining, just unhappy with very poor service for/from/by/through my most favorite musical entity that has ever existed.

dude, relax. you have posted the most (and not only on this thread, on others that aren't even related) of anyone else regarding your unhappiness and i'm sorry, but no one cares anymore. the store is fixed.

the band have nothing to do with the problems the store had as it's being hosted by a 3rd party company. if you're unsatisfied - send a message to digital animal and quit spamming the forum.