[darktrain]

It boggles the mind.
Look at KMFDM. I would venture to say that on a worldwide level, they have a similar level of success, if not LESS so than Underworld.
Yet they have a well-run, user-friendly, consistent web shop that offers fans nearly all of their catalog in physical/digital formats, one-offs, exclusive merch, etc. with (from what I can tell) few complaints.
Maybe it's apples/oranges here, but it IS possible to do this well and it guts me that my favorite group can't seem to get it together.