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-   underworld. (https://www.borndirty.org/forums/forumdisplay.php?f=5)
-   -   Barking Pre-Order (Problems) (https://www.borndirty.org/forums/showthread.php?t=11077)

luminary 07-26-2010 04:12 PM
Re: Barking Pre-Order (Problems)
 
FYI

I just pre-ordered.
Got currency in local $.
Received the Paypal confirmation email
Clicked return to UW.live
Still got the "error" msg

ultradave 07-26-2010 04:31 PM
Re: Barking Pre-Order (Problems)
 
Quote:
Originally Posted by luminary (Post 125445)
FYI

I just pre-ordered.
Got currency in local $.
Received the Paypal confirmation email
Clicked return to UW.live
Still got the "error" msg
This is what happened when I ordered it. There's a problem with their database code. Someone needs to fix it - but all that link does is it sends your information back to the store for a generated e-mail. I think it must be something with the currency symbol $ - but that's just my speculation. It's been years since I've done any database programming... :D

TheBang 07-26-2010 06:27 PM
Re: Barking Pre-Order (Problems)
 
US release information here:

http://www.darktrain.org/dirty/forum...=33#post125452

ultradave 07-27-2010 12:05 AM
Re: Barking Pre-Order (Problems)
 
Quote:
Originally Posted by testudo (Post 125443)
You obviously have some sort of vested interest...
nah. just bored and cranky at work... i double checked my paypal account after reading another dirts post about his transaction being reversed and no confirmation given... i was like, what the... but the charges are still there so I'm not worried. :D

DigitalAnimal 07-27-2010 02:50 AM
Re: Barking Pre-Order (Problems)
 
Quote:
Originally Posted by sockman (Post 125426)
Andy,

This is still slightly unclear. I have received a receipt from paypal, but not from underworldlive - I did not click the link as I saw no need to. According to your email & post, my order has been received and will be process with no need to reorder (since I received the paypal receipt), but further down your email you mention that the "return to underworldlive" link much be clicked. Do I need to re-order this (and request a refund on the previous order) and received both receipts to obtain the actual product?

Thanks!
No you do not need to re-order. If you have a paypal receipt we have received your order.

flipflop 07-27-2010 05:14 AM
Re: Barking Pre-Order (Problems)
 
I got another problem.
I tried to order in JP yen, but right after I pushed "check out with PayPal" button, I got an error message."The link you have used to enter the PayPal system contains an incorrectly formatted item amount."I have completely no idea since I just ordered only 1 item and got an error about the format.

DigitalAnimal 07-27-2010 05:32 AM
Re: Barking Pre-Order (Problems)
 
Quote:
Originally Posted by flipflop (Post 125467)
I got another problem.
I tried to order in JP yen, but right after I pushed "check out with PayPal" button, I got an error message."The link you have used to enter the PayPal system contains an incorrectly formatted item amount."I have completely no idea since I just ordered only 1 item and got an error about the format.
Hi Flipflop,

We are aware of this problem and are currently working on it. It seems to be problem with the yen.

I will update more with progress.

Thanks

Andy

DigitalAnimal 07-27-2010 06:03 AM
Re: Barking Pre-Order (Problems)
 
Quote:
Originally Posted by DigitalAnimal (Post 125468)
Hi Flipflop,

We are aware of this problem and are currently working on it. It seems to be problem with the yen.

I will update more with progress.

Thanks

Andy
The error for buying with Yen has now been fixed.

Please try again and let me know your success or not.

Thanks

Andy

ThingInABook 07-27-2010 06:16 AM
Re: Barking Pre-Order (Problems)
 
ok, i got the bank thing sorted out. the payment has been made and my boxset has been paid :D

thanks andy for clearing things up. it seems the bank was doing the monthly balances and i purchased the album when they were doing that. now that it has been done, it appeared.

*breathes*

flipflop 07-27-2010 06:47 AM
Re: Barking Pre-Order (Problems)
 
Quote:
Originally Posted by DigitalAnimal (Post 125471)
The error for buying with Yen has now been fixed.

Please try again and let me know your success or not.

Thanks

Andy
All right, it worked fine.
Thanks


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