Liveherenow CD's Issues.. check here. [Archive]

LiveHereNow

03-04-2008, 11:00 AM

Hi Guys
As most of you are aware there was a couple of issues with some discs on the European leg:-
CD2 of the Koln show with CD1 content, and CD2 of the Brussels show being blank. This is very annoying for those concerned, and we apologize for the inconvenience.
We would like to let you know that very few people have been affected, and we think that everyone who has been affected and has got in touch has been replied to. If we have missed anyone please let us know, it might take a couple of days for us to reply :-0 but if you have a problem we will fix it.

Thanks

Live Here Now

dubman

03-05-2008, 01:11 PM

ok i know it's all "unwarranted self-important customer" but...

i've got some extra work/cash coming in on march and april (and may, obv. ;) ) and was planning to get as many of these as i could, but i was definitely reconsidering it not just due to problems/errors, but because there seemed to be a desperate lack of correspondence when these issues happened.

but this is way cool of you guys. i'm def. going through with it.

leutin

03-17-2008, 04:58 AM

Georg.

03-17-2008, 05:56 AM

I'm exceptionally pissed off with the Live Here Now lot.

I was told by them in an order dispatch email that the Roundhouse CD had been shipped on 12th March and still nothing. I only live about 30 miles from their Harrow Road office, so a rickshaw would have made it here by now.

I've sent two emails asking them to look into why I've not received anything and still no reply.

Dunno what else I can do :mad:
Just WAIT, that's all you can do!
I orderded from Liveherenow 3 times.
All my orders were actually sent 1-2 weeks after their dispatch email and all parcels were sent from Belgium and not from London/UK.

:eek:

djahughes

03-17-2008, 06:07 AM

I'm exceptionally pissed off with the Live Here Now lot.

I was told by them in an order dispatch email that the Roundhouse CD had been shipped on 12th March and still nothing. I only live about 30 miles from their Harrow Road office, so a rickshaw would have made it here by now.

I've sent two emails asking them to look into why I've not received anything and still no reply.

Dunno what else I can do :mad: Same here! It's the complete lack of response to emails that makes it even more annoying. Live Here Now are a terrible company from a service point oif view. I really hope the band are aware how poor they are and how poor the service they are delivering to their fans is.

rez73

03-19-2008, 02:38 PM

I got a dispatch email over 2 weeks ago. Still waiting...I've sent them 4 emails, and had no replies. I think their customer service is appalling, not happy at all.

TomTom

03-20-2008, 03:05 AM

mmmh I ordered 2 CD's from them and they came in time so there was no need to contact them. I thought about getting the Gig from Frankfurt once available on their website (or can you buy the CD's locally after the gig as well?) and maybe buy another one from the newer live gigs from this year as well but the experiences posted here make me doubting whether to do it or not.

BeautifulBurnout

03-20-2008, 03:20 AM

I have yet to hear of anyone who pays their money and NEVER get's their CD's. So it is worth the wait imo, as it is the only way of getting hold of these gigs (legally).

As I said earlier, it is frustrating to have to wait, but they all seem to turn up in the end. I think my first few took a couple of weeks to arrive last year too.

Georg.

03-20-2008, 03:45 AM

I think Frankfurt (tonight!) won't be available from Live Here Now.
Look here : http://www.liveherenow.co.uk/artist/underworld/

All CD sets arrived 2-3 weeks after their dispatch email (that's 3-4 weeks after gigs were recorded). Be patient...

mmmh I ordered 2 CD's from them and they came in time so there was no need to contact them. I thought about getting the Gig from Frankfurt once available on their website (or can you buy the CD's locally after the gig as well?) and maybe buy another one from the newer live gigs from this year as well but the experiences posted here make me doubting whether to do it or not.

Korblimey

03-25-2008, 02:42 PM

I'm still waiting on Underworld Live Here Now cds x 2 as well. Paid March 1. Still nothing apart from a March 7 email saying they'd been dispatched. Not good enough. And no replies to emails either. Or contact number on their website. Rubbish

potatobroth

03-25-2008, 03:00 PM

I think LHN could stave off a lot of this hostility with a few simple paragraphs on their site explaining roughly 3-4 weeks for US delivery from purchase date.

Ie: If you ordered on March 1, you should have them in hand no later than April 1.

Also, a phone number wouldn't hurt to ease customer fears/concerns. A lot of us understand that they are a small company, but there is truly nothing more frustrating in online shopping than having concerns about a product you eagerly await and no way to inquire about them.

My final batch were delivered yesterday. ~3 weeks from purchase date. The quality of these discs make them well worth the wait. I just think that the wait needs to be upfront and in writing. Amsterdam is my clear favorite of all the LHN shows.**

**The only show I have yet to hear is the Tokyo one.

rez73

03-25-2008, 03:20 PM

3 week wait...and still waiting! and I live in London! No replies either to
my many emails...

TheBang

03-25-2008, 03:37 PM

**The only show I have yet to hear is the Tokyo one.

If all you want to do is hear it, just log into Members at underworldlive.com and watch the Tokyo Jam videos (and close your eyes ;))

TomTom

03-26-2008, 01:09 PM

I think Frankfurt (tonight!) won't be available from Live Here Now.
Look here : http://www.liveherenow.co.uk/artist/underworld/

All CD sets arrived 2-3 weeks after their dispatch email (that's 3-4 weeks after gigs were recorded). Be patient...

OUCH. I hoped to get the recording because they played almost 3 hours with lots of improvisations but I guess you are right because the Frankfurt gig is not mentioned in the list of gigs they have confirmed to be released. Bummer. :(

mark3

03-26-2008, 01:43 PM

I have yet to hear of anyone who pays their money and NEVER get's their CD's.

Here's a first then; I've been waiting five months for one of my orders (which consisted of two cd sets). Actually I have those discs now, but only because I ordered them twice. I received a private message through this forum, asking me to mail them the details of the original order so that they could arrange replacement/refund.
So I did that - and haven't heard anything since.

I give up

TheBang

03-26-2008, 01:50 PM

Dispute the charges for the first order with your credit card company ASAP. You usually have a six month window to dispute charges, and you should have no problem getting your money back.

mark3

03-26-2008, 02:06 PM

Dispute the charges for the first order with your credit card company ASAP. You usually have a six month window to dispute charges, and you should have no problem getting your money back.
Thanks for the advice, Todd. You're right, should have done this long ago. Don't know if my bank will help me, but Live Here Now's lack of correspondence should be to my advantage.

Geo

03-26-2008, 04:38 PM

I got the Köln discs a while go, but disc 2 turned out to be disc 1 again.

So I mailed to the addy Yan has given us, and got this reply:

Very sorry about the mix up we have had a few of these.
A replacement is in the post.

That was 5 March...
and this was clearly no automatic mail.

I've just sent a reminder:
Dear Sir, Miss,

I have yet to receive this replacement.
Could it be checked that is has gone out yet?

I'm starting to regret buying all these pricey discs from your company...
If you read darktrain.org, you'll find a couple of long outstanding complaints about long delivery times and bad communication.
And this for cd-rs which will fade out in a couple of years anyway...
Or have the gigs been burned on high-quality discs?

Anyway, I would like to receive a replacement disc for disc 2 of Underworld's Cologne gig.

2dreamofluv

03-26-2008, 06:02 PM

so those of us who preordered the shows from 28th and 29th and then got an email in beginning of february saying that they had shipped... do you think we are going to have a problem with that?

i have been expecting another email to say the 28/29 shows went out, but so far, no dice.

TheBang

03-26-2008, 07:48 PM

Yeah, I'm wondering too. Given the past track record of approx. 3 weeks to deliver, I would expect them to arrive around now. I'll be really concerned if they don't show up within a week or two.

I haven't received an e-mail despatch notice. The invoice included with my first shipment had a hand-written note indicating that the London shows would ship later. They also seemed to confirm that my Koln replacement discs would ship with my London discs when I actually received an e-mail response from them. Still, nothing's shown up yet.

My final batch were delivered yesterday. ~3 weeks from purchase date.
Does this last batch include the London shows, potatobroth?

TheBang

03-31-2008, 01:06 AM

Has anyone in the U.S. received the Roundhouse shows, or any corrected copies of botched pressings of the Jan. shows?

Troy McClure

03-31-2008, 03:10 AM

I have 'Bang'...I posted the below message in one of the other LHN threads on the forum.
Greetings all,

The London shows arrived in the mailbox today (March 27th). For those interested, I paid for them on March 3rd, received the dispatch email on March 7th. The paper that came with the order states 'page 80 of 96'.

This happened to be the quickest from beginning to end that I've received my order out of the four that I placed with LHN. The others took about 3 to 5 days longer. I live in Phoenix, Arizona. So others stateside should be getting them soon *crosses fingers*.

*notes about the CD*
The Roundhouse 2/28 CD has the club's logo and website on the CD's and packaging.
Everything dated 2007 on other CD's are dated as 2008 here.

-Jason

I haven't had any issues playing them so far, either. The sound quality is just as good as the January shows. The track points seems to properly placed this time around, too. That was a minor nuisance from the Jan. shows. Hope you'll be getting yours soon.
_____________

TheBang

03-31-2008, 10:51 AM

Oh yeah, that's right. I read that, and I guess that's why I was expecting them soon. And being miffed that I haven't gotten them. Anyone else received? I haven't gotten a dispatch e-mail.

Geo

04-02-2008, 10:18 AM

I got my replacement for Disc 2 of the Köln gig yesterday, 25 days after they mailed me that it was in the post :)

Hang in there ;)

potatobroth

04-02-2008, 11:05 AM

Yeah, I'm wondering too. Given the past track record of approx. 3 weeks to deliver, I would expect them to arrive around now. I'll be really concerned if they don't show up within a week or two.

I haven't received an e-mail despatch notice. The invoice included with my first shipment had a hand-written note indicating that the London shows would ship later. They also seemed to confirm that my Koln replacement discs would ship with my London discs when I actually received an e-mail response from them. Still, nothing's shown up yet.

Does this last batch include the London shows, potatobroth?

Sorry, just saw this. Yes, my last batch had the new London gigs.

Bootleg

04-05-2008, 06:32 AM

so, my experience with my 3rd order

ordered: february 28th
despatched: march 7th
delivered: april 5th

;)

the other two CDs were much faster last year ...

EDIT: yesterday i wrote an email ;)

TheBang

04-15-2008, 12:52 AM

Well, finally received my Köln replacement disc and 2 London shows today. No dispatch notice or response to 2 e-mails.

Bargo

04-15-2008, 02:41 AM

Wow, that gives me hope. I'm still waiting for my Brussels replacement and the 2 london shows, and was just about to write a 'oh hay, whats up' email to LHN. Maybe they'll get here after all..

psychophysio

05-01-2008, 11:34 PM

Mine still aren't here - ordered March 12 & email recieved, money taken April 1, email sent to liveherenow April 25.

Response thus far - nothing....

They were much quicker with my first lot

negative1

05-09-2008, 06:40 AM

has anyone placed an order recently,

or recieved any discs?

i'm starting to try to contact them about my order
i placed in march..

later
-1

sanakan

05-09-2008, 08:14 AM

i've ordered my batch in early march (3rd, 4th, something like that) and recieved the disc - after no further contact or notification - at the beginning of april, a bit more than 30 days after ordering.

psychophysio

05-13-2008, 02:40 AM

Still no reply to emails or any discs. have emailed them again. It was much better first time around. I wouldn't mind so much but 106 quid is a lot of money to me....

hch242

05-14-2008, 08:55 PM

I am in same boat, 3 inquires and no reply from them. I ordered all 5 of the second offering in March and very concerned that my card has been charged with no product.

Troy McClure

05-16-2008, 01:17 AM

I am in same boat, 3 inquires and no reply from them. I ordered all 5 of the second offering in March and very concerned that my card has been charged with no product.

If you aren't getting anywhere with LiveHereNow, I recommend that you get your credit card company / bank involved with resolving the transaction.

pafufta816

05-16-2008, 01:22 AM

If you aren't getting anywhere with LiveHereNow, I recommend that you get your credit card company / bank involved with resolving the transaction.
you would have to claim it as a fraudulent transaction for them to care, if it's a problem with the company then your bank will probably tell you to attempt to resolve it with the company you made the purchase with.

but if you want to claim it as a fraudulent charge, i'd recommend it. spending reasonable amounts of money on products never recieved is bad business no matter the circumstances, it just depends on what you think is a reasonable time to wait.

anyway, from the testimonials i'm opting to not purchase any LHN cd's, the customer service sounds shite and slow as molasses, and the product can just as easily be downloaded without any hassle. so really who can aruge with that? i'd love to support the band, but not if it means i have to be screwed around by unprepared business ventures. sorry!

TheBang

05-16-2008, 04:09 AM

you would have to claim it as a fraudulent transaction for them to care, if it's a problem with the company then your bank will probably tell you to attempt to resolve it with the company you made the purchase with.

Yes, when disputing charges, you should always try to work it out with the merchant first. If, however, you are unable to resolve the problem, you can then dispute it with your credit card company for a number of reasons, one of which is non-delivery of merchandise. (You can also dispute for merchandise significantly not as described, and other stuff).

You don't need to report it as fraudulent. Just tell your credit card company that you received no merchandise, tried to contact the company, and received no response. They will open a dispute and initiate a chargeback. The merchant will have a set amount of time to respond to the chargeback. If they cannot prove that they have delivered the merchandise or if they don't respond, you will get your money back.

Mr.Grumpy

05-16-2008, 08:35 PM

my story:

ordered: March 16
appeared on credit card: March 31
as of today (May 16): not delivered (60 days)
number of emails sent with no reply: 3 (and counting)

total bollocks.

it's difficult because how else am i going to get these CDs?

fingers crossed that i'll get them before the end of the month. if not, i'm going to my credit card company.

this is my second order with LHN. the first one arrived (eventually) but most of the disk cases were damaged. total crap service, total crap packaging and total crap customer service.

i'd rather just download them and give the band the £100 if i ever meet them.

BrotherLovesDub

05-16-2008, 08:45 PM

i'm wanting to order all of the new round of discs but i'm going to wait until these issues are sorted out.

negative1

05-16-2008, 10:30 PM

has anyone actually downloaded any tracks?

i didn't think it applied to these..

i'm going to try to cancel my order pretty soon also..

looks like liveherenow is going to start losing quite a lot of business..

i'm not going to recommend them to anyone,
unless they start fixing things up..

later
-1

TheBang

05-16-2008, 11:53 PM

has anyone actually downloaded any tracks?

i didn't think it applied to these..
I think he means downloading of the illegitimate sort. There's no official download option.

potatobroth

05-17-2008, 01:01 PM

lessons in customer service. :( and for such a great product.

negative1

05-17-2008, 01:32 PM

yannick,

can you or anyone else get in contact with
these people to find out what the delay is?
i don't mind it if there's a reason..

but not making any attempt at all..

isn't that why they answered to this thread in the first place?

later
-1

hch242

05-17-2008, 04:57 PM

Thanks for the comments and suggestions to everyone.
I did write to the help@liveherenow (help@liveherenow) address and you can guess it.... No reply so far and not holding much hope in one. As much as I hate to do it and with great disappointment in probably never seeing these disks I have turned it over to the Credit Card company. 5 attempts in reaching them and no reply is absolutely unacceptable.

Yannick

05-20-2008, 02:24 PM

hey sorry for the lack of mmm me checking the forum... just moved and was quite busy... i'll shoot them a mail and try to get you all an update.

edit.. the management is on it. update coming

negative1

05-20-2008, 05:00 PM

hey sorry for the lack of mmm me checking the forum... just moved and was quite busy... i'll shoot them a mail and try to get you all an update.

edit.. the management is on it. update coming

excellent, yannick,

thanks for the help..

i know we are trying to support the band,
buy buying these's cds..

some of us are buying ALL of them....but it is very
frustrating after months of waiting, with no replies,
and no notices...

if we got a notice that we can cancel, at least that would help.

i trust you, and underworld, and the management to help
straighten this out, so we can get all the fans back into
obtaining these releases...(or at least give us alternatives/
downloads/etc.)

thanks again..

later
-1

psychophysio

05-21-2008, 12:17 AM

Thanks you Yannick. I agree with -1's sentiments - I want to buy them all and am trying, but it is hard when the cash goes and you hear nothing for ages. Fingers crossed for a happy ending....

LiveHereNow

05-21-2008, 05:50 AM

Hi All

First off apologies to all of you who are experiencing problems with us, no excuses, we are aware of the problems with our customer service and are in the process of moving our whole back end to Sandbag. This will ensure an excellent level of service in the future , but for those of you with outstanding issues in the present please can you email me directly at :-

david.rowntree@mutehq.co.uk

Please state the issue and your order number, I will deal with all issues personally.

Thanks

David

negative1

05-21-2008, 06:30 AM

thank you david,

will be contacting you shortly.

later
-1

Mr.Grumpy

05-23-2008, 09:40 AM

update:

contacted david directly at the email posted above and he responded right away. hopefully we're on the way to resolving my (and everyone else's) outstanding order.

psychophysio

05-26-2008, 11:08 PM

Happy Happy joy Joy!!!!

My CDs arrived today - contacted David on 22nd and Cds in new Zealand on 27th. Very happy with the resolution.

TheBang

05-27-2008, 03:34 AM

Wow. If they could always fill orders that quickly then they have (had?) some serious problems over there.

negative1

05-28-2008, 05:40 PM

thanks to david,

after 1 week (actually 6 days),

i have all the discs...and am checking them now..

later
-1

Mr.Grumpy

05-30-2008, 08:32 PM

further update:

contacted david, reply within hours, package on my door within days (to canada).

hopefully the excellent communication and service will continue at LHN.

thanks david and thanks to various people here for their efforts to help others out.

testudo

09-22-2008, 07:12 AM

Is this still broken? I made an order at the start of the month...

They should release all of these for free, what a bad idea!

BeautifulBurnout

09-22-2008, 08:24 AM

Is this still broken? I made an order at the start of the month...

... and it's the 22nd today. "Allow 28 days for delivery" is the normal mail-order standard in the UK. I don't know if it's the same where you are but if, by the 28th, you have still had no news, you should email them.

They should release all of these for free, what a bad idea!

Yeah you're right! They should release these for free. In fact they should release all their albums and cds and dvds for free too. Why should they be allowed to release albums of their concerts which are available at the exit on the night of the concert, then sell them on the internet and then make people have to wait for them and expect them to pay for them too? I think it's disgusting and if I were you I would write to my MP/Senator/Congressman about it. ;):rolleyes:

dubman

09-22-2008, 11:09 AM

i mean 28 days to wait for something you ordered off the net is pretty fcking long, honestly. aint no one riding on a damn horse across the country anymore, though if there were, having a guy on a horse hand deliver my package would make it totally worth it

anyway, this thread.. i keep "meaning" to get more but my momey keeps being sucked away by the "important things". aaaaagh. someday.

testudo

09-24-2008, 12:29 PM

honestly... UW should release these via UWlive... I wonder what the contract with Liveherenow stipulates?

I think if UW had a yearly subscription to their live shows many would join... I'd be willing to pay $50USD a year for this.